Transfer Agency Operational Oversight Technical Operations Manager – Global Funds Services

Aviva; York and North Yorkshire; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading investment services provider is seeking a Transfer Agency Operational Oversight Manager for an 18-month contract. You will manage oversight of transfer agency suppliers and deliver operational improvements while ensuring high service levels for clients. The ideal candidate will have extensive experience in transfer agency operations, excellent change management skills, and strong stakeholder management capabilities.

Benefits

Generous pension scheme with up to 14% contributions

Annual performance bonus eligibility

Family friendly parental leave

Generous holiday entitlement plus bank holidays

Discounts on Aviva products

Flexible benefits including electric cars

Volunteering hours per year

Qualifications

• Strong understanding of transfer agency operations and fund structures.
• Proven ability to manage change and deliver operational improvements.
• Excellent stakeholder management and communication skills.
• Track record of meeting deadlines and managing workloads effectively.

Responsibilities

• Manage oversight of multiple transfer agency suppliers.
• Liaise with stakeholders to ensure high service levels.
• Maintain controls and risk management throughout processes.

Skills

Transfer agency operations

Third-party oversight

Change management

Stakeholder management

Analytical skills

Education

Industry-related qualifications (e.g., IOC or IMC)

Job description

Transfer Agency Operational Oversight Manager - 18 Month Fixed Term Contract

This is a great job for someone with a strong background in transfer agency operations, third-party oversight, and change management—especially if they’re passionate about delivering operational excellence and driving improvements in a global funds environment.

Overview

Aviva Investors Global Fund Services has a number of outsourced operations performed by key suppliers. The candidate has an important role in managing the oversight of a number of Aviva Investors UK Fund Services key suppliers, along with helping to deliver a wide-ranging and varied programme of change activity. They are responsible for liaising with all involved parties and stakeholders of the Transfer Agency process both internally and with the supplier to ensure high levels of service are maintained for our clients, while maintaining all applicable risks and controls.

Responsibilities

Manage oversight of multiple transfer agency suppliers and participate in delivering a broad programme of change. Liaise with internal stakeholders and suppliers to ensure high levels of service for clients and maintain controls and risk management throughout the Transfer Agency process.

Qualifications

• Strong understanding of transfer agency operations, fund structures, and third-party oversight.
• Proven ability to manage change and deliver operational improvements.
• Excellent stakeholder management, communication, and analytical skills, including MI reporting and risk management.
• Industry experience, with a track record of meeting deadlines and managing workloads in a deadline-oriented environment.
• Industry-related qualifications (e.g., IOC or IMC) are helpful.

What you’ll get for this role

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
• Eligibility for annual performance bonus
• Family friendly parental and carer’s leave
• Generous holiday entitlement plus bank holidays with the option to buy/sell up to 5 additional days
• Up to 40% discount for Aviva products
• Brilliant flexible benefits including electric cars
• Aviva Matching Share Plan and Save As You Earn scheme
• 21 volunteering hours per year

Aviva is for everyone

We are inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

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We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working – spending around 60% of their time in our offices and 40% at home.

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