Language Service Director

translate plus; Greater London; On-site; GBP 50,000 - 90,000; Full time

Benefits offered by this job

Career development opportunities

High quality training

Access to online courses

Work from different countries

Networking opportunities

Subsidized restaurant

Wellness activities

Staff discounts

Life assurance

Increased paid leave days

Job summary

An established industry player seeks a Transcreation Director to lead their creative language services. This role is perfect for a dynamic individual with a background in advertising and transcreation. You will manage client relationships, oversee daily operations, and drive innovation within the team. The company offers a vibrant work environment, opportunities for career development, and a range of exciting perks, including the chance to work from different countries. Join a team that values creativity and collaboration, and make a significant impact in the language services industry.

Qualifications

• Proven experience in managing international clients in language services.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Manage client relationships and ensure their needs are met.
• Oversee operations of transcreation and creative language services.

Skills

Client Management

Communication Skills

Leadership Skills

Creative Thinking

Problem-Solving

Education

Bachelor's degree in Translation or Business Administration

Job description

About translate plus, an award-winning Top 10 international Language Services Provider, including, Top 3 in the EU and Top 2 in the UK, is a Publicis Groupe company, one of the most well-established advertising corporations globally. translate plus sits within the network’s cross-media production platform, Publicis Production. This brings together production specialists who are experts in: video, digital media, and print, to produce award-winning content for leading global brands.

translate plus is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, or gender identity.

Job Description

As the Transcreation Director at translate plus – a Publicis Groupe, you will come from an advertising account director background with Transcreation experience. You will play a crucial role in managing and overseeing our creative language service offering. This position requires a candidate with extensive experience in client and stakeholder management, excellent communication skills, creative experience, and a strong background in transcreation.

Responsibilities:

1. Client Management:
   • Proactively work with partner agencies to evangelise and sell localisation services to Publicis Groupe clients, ensuring organic and strategic portfolio growth in line with or exceeding growth targets.
   • Manage and build relationships with existing clients, ensuring their needs are met and expectations are exceeded.
   • Collaborate with clients to understand their specific requirements and provide tailored solutions.
   • Act as the main point of contact for client inquiries, concerns, and escalations.
2. Operations Management:
   • Oversee the day-to-day operations of transcreation and creative language services, ensuring smooth workflow and efficient delivery of services.
   • Develop and implement operational strategies to optimize productivity and quality and best practice.
   • Monitor project timelines, budgets, and resources to ensure successful project completion.
   • Identify areas for improvement and implement process enhancements to drive operational efficiency.
   • Lead and mentor a team of account managers, project managers, and other operational staff.
   • Foster a collaborative and positive work environment, promoting teamwork and professional growth.
   • Provide guidance and support to team members, ensuring their adherence to quality standards and client requirements.
   • Collaborate with other Publicis agencies in your portfolio to cross-sell and up-sell language services to external clients.
   • Work closely with Sales team to provide information and support for RFI, RFP, pitches and pilots.

Qualifications Requirements:

• Bachelor's degree in a relevant field (e.g., Translation, Business Administration).
• Proven experience in managing international clients within the language services industry.
• Excellent communication skills, both written and verbal, with the ability to effectively interact with clients and internal stakeholders.
• Strong background in translation and industry-specific requirements.
• Demonstrated leadership skills, with the ability to motivate and inspire a team.
• Creative thinking and problem-solving abilities to drive innovation and continuous improvement.

What we offer:

• Work in an Iconic office complex.
• Career development and progression possibilities.
• High quality trainings (via in-house and external trainers) and access to thousands of online/e-learning courses to develop essential, functional, and industry skills (via Publicis Marcel, LinkedIn Learning, etc.).
• Access to worldwide job/gigs opportunities within the Publicis Groupe.
• Work your world – As part of the Publicis Groupe policy, up to 6 weeks of working from a different country after 1 year.
• Café Marcel - Networking opportunities with fellow colleagues in the Publicis Groupe all around the world.
• Inhouse subsidized Publicis Groupe restaurant.
• Access to subsidized wellness activities (acupuncture, manicures, and massages).
• Staff discount at bars and restaurants in the local area around the office.
• Staff discount at Westfield shopping centre.
• Life assurance and Income protection (disability benefit).
• Paid leave days increase on a yearly basis.

We offer competitive compensation packages and a dynamic work environment that encourages growth and development. If you are a highly motivated individual with the required experience and skills, we invite you to apply for the position of Head of Operations, Medical Division at our Language Service Provider.

Seniority level

• Director

Employment type

• Full-time

Job function

• Project Management
• Industries: Translation and Localization