Transaction Services Assistant Manager

HARRODS; Greater London; On-site; GBP 36,000 - 48,000; Full time

Job summary

Harrods is seeking an Assistant Manager in Transaction Services to lead a team delivering first line support for large, complex transactions. The role focuses on coaching, risk management and ensuring compliant processing of financial activity.

You will coach and guide teams, manage stakeholder relationships, and drive improvements in service levels and performance. This onsite role requires strong communication and leadership across the business.

Qualifications

• Background in financial crimes, compliance and transaction management.
• Strong communication skills to build relationships with stakeholders across the business.
• Experience in coaching and developing colleagues and nurturing a feedback culture.

Responsibilities

• Provide performance coaching and guide teams to improve outcomes.
• Lead the first line of support for processing large and complex transactions.
• Plan and deliver motivational daily team briefs with performance updates and success stories.
• Manage escalations and complex issues to restore service efficiently and with risk controls.
• Ensure service levels and KPIs are met, and maintain strong risk management practices.

Skills

People management

Stakeholder communication

Coaching and development

Risk management

Learning multiple web-based systems

Job description

Within the Transaction Services department, the Assistant Managers role is to lead a team to be the first line of support to colleagues in processing large and complex transactions. Transaction Services look after financial activity such as bank transfers, VAT invoicing and other processes which support the business in handling transactions in a compliant way.

About the Role

The Assistant Managers are responsible for performance coaching, having the passion and skills to actively spend time with their teams. You will guide, educate and course correct to build expert decision making and ensure the business is protected from risk, whilst creating a feeling of support and care for customers.

Within the role, you will be accountable for service levels, KPI's and overall service performance, identifying what is working and what the opportunities for improvement are. You will plan and deliver motivational daily team briefs that are informative on business performance and updates, customer stories and team successes. You will manage complex issues which can not be dealt with by the team to give the customer confidence that any escalations will be resolved with the upmost efficiency and in a timely way, and have advance risk management skills and make accountable business decisions.

This role is fully on site, working 5 out of the 7 days a week.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

You will have a background in financial crimes, compliance and transaction management, with strong technology skills and ability to learn multiple web-based systems. The role requires strong communication skills to build relationships with stakeholders across the business, continually adapting your style to get the best outcomes for your team, customers, and for the business. We are looking for someone with strong people management skills, passionate about nurturing and developing colleagues, and comfortable building a feedback culture with praise and recognition.

About Us

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.