Transaction Assistant

Harrods; City of Westminster; On-site; GBP 24,000 - 32,000; Full time

Job summary

Harrods in Knightsbridge looks for a Transaction Assistant to support the Private Shopping and Operations teams at the point of sale, handling complex transactions, packaging and dispatch, and preparing financial paperwork for audit and security.

You will use detailed till knowledge across currencies, resolve issues quickly in a fast-paced luxury environment, and contribute to exceptional client service. A collaborative team player with initiative will thrive in this busy role.

Qualifications

• Able to multi-task within a busy environment.
• Knowledgeable in a range of currencies and payment processes.
• A flexible approach to working within a large team, including assisting one or more Private Shoppers at once.
• Initiative and the ability to think on your feet.
• Process orientated, organised and methodical in your approach to any given task.
• A team player and collaborative style.

Responsibilities

• Processing transactions at point of sale and handling complex payments.
• Packaging and dispatch of goods including alterations, engraving or gift wrap where required.
• Completing financial paperwork for audit and security processes.
• Demonstrating detailed till knowledge and resolving issues quickly in a fast-paced environment.
• Investigating quotes for dispatch and delivery arrangements, locally and internationally as required.
• Adhering to Harrods policies and upholding Harrods values in service delivery.

Skills

Multi-tasking

Currency knowledge

Flexible team working

Initiative

Process orientation

Team player

Job description

As a Transaction Assistant you will be working alongside our Operations team within Private Shopping, responsible for delivering a seamless client experience at point of sale. You will be responsible for processing complex transactions, packaging and dispatch, completing financial paperwork for audit and security processes. You will demonstrate detailed systems and till knowledge, able to resolve issues and queries and work in a fast paced environment. You will also be responsible for:

• Investigating quotes for dispatch and delivery arrangements, both locally and internationally as required through our in-store specialist teams.
• Adhering to the Harrods Policy, Procedures and due diligence guidelines.
• Upholding the Harrods Values and striving to deliver the best luxury service at point of sale by providing an impartial central support to our Private Shopping team.
• Communicating clearly and concisely with colleagues through all channels, providing the very best level of support.
• Log work correctly, in a timely manner and is able to locate as required including goods on approval, bank transfers, gift card sales, transactions to be completed in transaction services, and dispatches.
• Facilitate processes including alterations, dynamic currency conversion, gift wrap, and engraving.
  You will be experienced in processing transactions, operational procedures, and delivering seamless support to the wider team. It is important to be accurate and process driven, able to work quickly and meet deadlines without affecting quality of work.

In order to be successful for this role, you will possess the following skills and behaviours:

• Able to multi-task within a busy environment.
• Knowledgeable in a range of currencies and payment processes.
• A flexible approach to working within a large team, including assisting one or more Private Shoppers at once.
• Initiative and the ability to think on your feet.
• Process orientated, organised and methodical in your approach to any given task.
• A team player and collaborative style.

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.