Tram Driver/Conductor

Blackpool Transport Services Limited; Lancashire; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Free travel on all bus & tram

Pension scheme enrolment

Employee care programme

Uniform provided

28 days holiday

Job summary

Blackpool Transport Services Limited is hiring a Tram Driver-Conductor based at Starr Gate Depot. The role combines driving and conductor duties to deliver a safe, reliable service along the seafront extension to Blackpool North Station.

You’ll engage with passengers, manage boards/alarms and ensure smooth operations. The role requires a full UK driving licence, 21+ years, PCV medical pass and a 7-week training programme.

Qualifications

• Full UK driving licence with no more than 6 points.
• 21 years of age or older with 12 months driving experience.
• Ability to pass PCV medical and assessments.
• Commitment to a 7-week training programme.
• Safety-first mindset and customer service focus.

Responsibilities

• Comply with training, policies and safety procedures.
• Conduct passengers boarding/alighting and driver duties.
• Drive vehicles safely, keeping schedules and safety priorities.
• Manage incidents and service disruptions with care.
• Issue tickets and handle revenue securely.
• Assist customers with disabilities and maintain service quality.

Skills

UK Driving Licence

Age 21+

PCV medical pass

7-week training

Safety mindset

Customer service

Education

High school education

Job description

Tram Driver/Conductor

Application Deadline: 14 October 2026

Department: Tramway Operations

Employment Type: Full Time

Location: Starr Gate Tram Depot

Compensation: £25,877 - £27,455 / year

Description

Are you ready to take the wheel and be part of something iconic? Blackpool Transport is on the lookout for enthusiastic, customer-focused individuals to join our award-winning light rail team as Tram Driver-Conductors!

This is more than just a job, it’s a chance to play a key role in the future of transport on the legendary Blackpool seafront, now connecting to Blackpool North Railway Station via an extension from the main line.

• A full UK car driving licence (no more than 6 points)
• At least 21 years of age with 12 months of regular driving experience
• The ability to pass a PCV medical and assessment tests
• A commitment to a 7-week training programme
• A safety-first mindset, a flexible approach, and a passion for delivering excellent customer service

As a Tram Driver-Conductor, you’ll be at the heart of Blackpool’s transport network, delivering a safe, comfortable, and reliable service for thousands of passengers. You'll provide top-tier customer service, keeping passengers informed and ensuring they have a smooth journey along the stunning coastline.

Tram Drivers work on a Rota of 5 days over 7 and we offer full time guaranteed hours.

You may start as a Conductor before progressing to Tram Driver training.

• £27,455 basic salary (based on 37 hours per week)
• 28 days holiday (rising to 33 days inclusive of bank holidays)
• Free travel on all Blackpool Transport bus & tram services (plus passes for loved ones!)
• Pension scheme enrolment
• Employee care programme for support when you need it
• A smart, top-quality uniform

The selection process includes:

• An initial application sift
• A series of assessment tests
• An interview & PCV medical

Key Responsibilities

• Comply with all training, company policies and procedures. Be alert at all times having full regard for own safety and the safety of others.
• Ensure all vehicle checks are completed in line with the Company procedures and any faults found are reported
• Control the boarding, alighting and conduct of customers and drive in a defensive and sympathetic manner.
• Drive the Company’s vehicles in a safe, legal and professional way
• Maintain operating schedules without compromising safety.
• Arrange for and manage the safe transfer of passengers following an incident or service disruption.
• Issue tickets and operate the paying in system correctly and account for money received to safeguard the Company's revenue.
• Understand how to deal with customers with disabilities and treat appropriately
• Keep up to date with any changes to condition of travel, ticket types, fares or promotions by reading notices and briefings from managers.
• Assist with the implementation of measures to mitigate the impact of hazards.
• Ensure an excellent customer experience being polite, helpful and treating all customers with respect regardless of circumstances.
• Liaise effectively with customers, supervisors and administrative staff to resolve any problems that arise.
• Deal with any customer complaints and problems proactively and in a professional manner in accordance with agreed procedures.
• Give appropriate assistance to customers with specific needs ensuring that they are dealt with sensitively and with dignity at all times.
• Carry out any other duties which may reasonably be requested by supervisors or other members of the management team.

Skills, Knowledge and Expertise

Education/Qualifications/Knowledge

• High school educated (Essential)
• Full UK Driving Licence (Essential)
• Understanding of what good customer service is (Essential)

Experience

• Driving regularly for at least 12 months (Essential)
• Experience of working in a customer focused role (Desirable)
• Experience of handling cash (Desirable)
• Professional driving experience (Desirable

Aptitudes and Skills

• Good numeracy and literacy skills (Essential)
• Aware of the importance of Health & Safety procedures (Essential)
• Ability to drive a vehicle to a competent and safe standard (Essential)
• Able to work unsupervised (Essential)

Personal Attributes

• Be a good team player (Essential)
• Able to solve problems quickly and decisively. (Desirable)
• Flexible approach to working hours. (Essential)

Benefits

• £27,455 basic salary (based on 37 hours per week)
• 28 days holiday (rising to 33 days inclusive of bank holidays)
• Free travel on all Blackpool Transport bus & tram services (plus passes for loved ones!)
• Pension scheme enrolment
• Employee care programme for support when you need it
• A smart, top-quality uniform