Train Manager (Weekends Only)

Merseyrail; West Kirby; On-site; GBP 16,000 - 20,000; Part time

Benefits offered by this job

Final salary pension

Free staff travel

Rail travel discounts

Family rail travel

Health Shield membership

GP Anytime access

Hapi benefits portal

Wedding entitlement

Awards program

City events involvement

Job summary

Merseyrail is seeking a part-time Train Manager (weekends only) to join our depot network. You will be the friendly face onboard, guiding passengers, checking tickets, and delivering a high standard of customer service across Kirkdale, Southport, and Birkenhead depots.

You must commit to weekend hours (early and late shifts), complete a seven-week training programme, and help maintain safe, efficient rail travel for our customers.

Qualifications

• Commitment to the stated weekend hours.
• Exceptional communication and customer-service skills.
• Ability to de-escalate conflicts professionally.
• Self-discipline and initiative to work independently.
• Punctuality and time-management in shift schedules.

Responsibilities

• Be the public face of Merseyrail onboard trains.
• Greet passengers and provide guidance where needed.
• Check tickets and travel cards; assist with routes and connections.
• Make clear onboard announcements and communicate delays.
• Ensure passenger safety when boarding/alighting and handle incidents calmly.
• Coordinate with Train Drivers and Control Teams to keep trains on schedule.

Skills

Customer service

Communication

Conflict resolution

Independence

Time management

Education

No formal degree required

Tools

None

Job description

Train Manager (Weekends Only)

Application Deadline: 18 October 2026

Department: Train Managers

Employment Type: Permanent - Part Time

Location: All Depots - Birkenhead Central TCD, Kirkdale TCD, Southport TCD

Compensation: £17,835 / year

Description

Job Title: Part Time Train Manager (Weekends Only)

Locations: All Depots - Kirkdale/Southport/Birkenhead Central

Salary: Pro-rata salary £17,835 based on full-time equivalent ( £13,738 trainee rate will apply during training)

Contract Type: Part Time (Weekend Only - Permanent)

Hours: 17.5 per week, 8.45 hours on a Saturday and Sunday Only. Commit to working early (05:00 hrs Start), late (18:00 hrs Start) - without relying on public transport.

Training: Training for this role lasts seven weeks and is delivered full-time, Monday to Friday from 08:30 to 16:00, at Kirkdale TCD. You must be able to commit to completing the full training programme.

Proposed start date: 16th November 2026

Your Journey Starts Here

At Merseyrail, we take pride in delivering safe, reliable, and friendly services to the communities we serve. As a Train Manager, you’ll play a key role in creating a positive experience for our passengers, acting as the public face of Merseyrail onboard our trains.

You’ll be the friendly and authoritative presence onboard, helping passengers, resolving issues, and keeping everything running smoothly. With strong teamwork, a proactive attitude, and a genuine focus on customer experience, you’ll help shape the quality of travel our passengers expect and deserve.

Your Day-To-Day

• Being the public face for Merseyrail you will greet and assist our passengers whilst creating a welcoming atmosphere on board our train’s.
• Remain visible throughout our trains checking passenger tickets and travel cards, providing guidance and support where needed.
• Communicate with individuals and small groups providing information on routes, schedules and connections.
• Make clear announcements over the onboard Passenger Announcement system, providing updates on delays or disruptions.
• Ensure our passengers board and alight the train safely.
• Confidently and calmly handle unexpected delays, issues or emergencies and have the ability to deescalate conflicts in a professional manner.
• Ensure the train environment is comfortable by reporting any defects identified on board.
• Coordinate with Train Drivers and Operation teams keeping the train running to schedule, monitor signals and remain in touch with our Control Team.

What You'll Bring To This Role

• Commitment to work the hours stated.
• Exceptional communication skills. You’ll be personable, courteous, empathetic, patient and able to demonstrate outstanding customer service.
• You will have the ability to handle and defuse conflicts, offering effective conflict resolution strategies.
• Self-disciplined, with the ability to work independently using your own initiative.
• Able to work to and enforce strict industry standard rules and regulations.
• Punctual with excellent time management skills, ensuring your train departs as scheduled.
• Resilient and adaptable with the ability to face multiple different challenges and prioritise them depending on risk.
• Good problem-solving skills.
• Excellent concentration skills, remaining focused on repetitive tasks whilst managing distractions.
• Situational awareness with the ability to anticipate and react appropriately to hazards or potential problems.

The Benefits of Being Onboard

• Final salary pension scheme
• Free staff travel on our network - unlimited free travel on Transport UK train operators and Northern Rail
• Discounted national rail travel - 75% discount on other train services across the UK, expanding to Europe after one year of service
• Family rail travel - your partner and dependents can also benefit from rail travel passes
• Health Shield membership - access discounted health and holistic care services
• Access to GP Anytime - speak face-to-face with a qualified GP, whenever you need to
• Hapi benefits portal - enjoy savings on shopping, lifestyle and holidays
• Wedding celebrations - take an extra day off if you get married on a working day
• Employee achievement and long service awards
• Involvement in major city events - play a key role in keeping our city moving during major events, working together as one team