Training Team Manager

St John Ambulance; Leicester; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Salary & pension

33 days holiday

Cycle to work scheme

Electric Vehicle Scheme

Health & Wellbeing portal

Discounts (Blue Light, NHS)

Job summary

St John Ambulance is seeking a Training Delivery Manager to lead and support a team of Lead Trainers, Trainers, Trainees and Apprentices in delivering high‑quality courses. You will oversee recruitment, development and performance management, ensuring resources, venues and logistics are well managed.

You will drive compliance with health and safety, organisational standards and statutory requirements, while building strong customer relationships and delivering continuous improvement across

Qualifications

• Experience leading training teams and programmes.
• Ability to manage performance through regular reviews and development plans.
• Strong focus on compliant, safe, high‑quality training delivery.

Responsibilities

• Lead and support a team of trainers and apprentices to deliver high‑quality programmes.
• Coordinate resources, venues, staffing and logistics for training activities.
• Ensure compliance with organisational standards, health and safety regulations and DBS where applicable.
• Drive performance, customer satisfaction and continuous improvement in training delivery.

Skills

Leadership

Training delivery

People development

Performance management

Logistics coordination

Health & safety

Compliance

Job description

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

• Competitive salary and pension scheme


• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years


• Cycle to work scheme Electric Vehicle Scheme


• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme


• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us

This is a fantastic opportunity to join a team of over 1,400 employees and over 28,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, and Young Responders programmes).

Job Summary

The Training Delivery Manager is responsible for leading and managing the delivery of training services within their region. This includes overseeing the performance and development of training staff, coordinating training operations, and ensuring the effective delivery of high-quality courses.

Key responsibilities include managing team performance through regular 1-1s and reviews, coordinating training resources and logistics, maintaining compliance with organisational and statutory standards, and ensuring customer satisfaction across all training activities. The role also contributes to achieving operational targets, improving training delivery, and supporting the ongoing growth and development of the training function.

About You

You are an experienced leader with a passion for developing people and delivering high-quality training. You thrive in a fast-paced environment where organisation, collaboration, and strong communication are essential. You have the ability to motivate and manage a diverse team while ensuring training is delivered professionally and to the highest standards.

You are comfortable managing performance, supporting professional development, and ensuring teams operate in line with organisational policies and procedures. With strong problem-solving skills and a customer-focused mindset, you are confident addressing challenges, supporting trainers, and ensuring a positive learning experience for all delegates.

You are also someone who values continuous improvement and takes pride in maintaining high standards in health and safety, compliance, and quality assurance. Above all, you are committed to delivering excellent service and supporting the mission and values of St John Ambulance.

About the Role

As Training Delivery Manager, you will lead and support a team of Lead Trainers, Trainers, Trainees, and Apprentices to deliver high-quality training programmes. You will oversee the recruitment, development, and performance management of your team, ensuring they are equipped to deliver engaging and effective training to customers.

You will coordinate the delivery of a wide range of training courses, ensuring that all operational aspects such as staffing, venues, logistics, resources, and compliance requirements are effectively managed. Working closely with internal stakeholders and support teams, you will ensure that training activities align with organisational standards, statutory requirements, and health and safety regulations.

In this role, you will also play an important part in driving performance and continuous improvement. You will support the achievement of business targets, maintain strong customer relationships, and ensure a positive experience for both trainers and course delegates.

'St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do nottolerate any form ofdiscriminationandengendera sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship.We believe passionately in equality, diversity and inclusion.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.