Training Specialist

Mandeville Recruitment Group Ltd; Greater London; Hybrid; GBP 41.000 - 50.000; Vollzeit

Benefits dieser Stelle

Private medical insurance

Contributory pension and life-insuranc

Team-building days

Training and career development

Zusammenfassung

Mandeville Recruitment Group Ltd is seeking an experienced Training Specialist to design and deliver sales and product training across the brand’s stores, partner network and internal teams. The role combines group presentations, in-store sessions and digital learning to improve customer engagement and sales performance.

The position requires 2+ days per week at Head Office in Hayes, with field-based work and UK/international travel.

Qualifikationen

• Experience delivering sales training, retail training, product training, coaching or learning and development.
• Strong understanding of consultative selling, customer needs analysis and sales methodology.
• Confident presenting to groups and adapting delivery to different audiences and experience levels.
• Ability translate product information into clear, memorable customer benefits and practical selling techniques.
• Experience creating training materials or digital training content.
• Excellent communication, relationship-building and organisational skills.
• A proactive, adaptable approach and willingness to travel.

Aufgaben

• Design and deliver engaging sales training, product training and consultative selling programmes.
• Lead training presentations, workshops, seminars and in-store learning sessions.
• Work with Area Account Managers to identify training needs across territories.
• Create practical training assets covering customer needs, product benefits and selling methodology.
• Develop high-quality learning materials, including presentations and manuals.
• Oversee training app content and keep resources current.
• Use feedback and data to identify skills gaps and target training activity.
• Plan training events, travel and supporting arrangements.
• Support retailer events and exhibitions, representing the brand professionally.
• Report attendance, feedback and outcomes, using metrics to improve.

Kenntnisse

Sales training

Retail training

Product training

Coaching

Learning & Development

Consultative selling

Presentation skills

Training materials

Digital learning

Training delivery

Tools

Training app

Jobbeschreibung

Flexible location — South East England preferred

£45,000 basic salary + quarterly commission + company car + excellent benefits

Can you turn product knowledge into confident selling and exceptional customer experiences?

Join a leading premium home and lifestyle brand as a Training Specialist, helping retail teams develop the knowledge, confidence and consultative selling skills to improve customer engagement and sales performance.

This is an opportunity for an engaging Retail Trainer, Sales Trainer, Product Trainer or Learning & Development professional who enjoys delivering practical training, creating compelling learning materials and coaching people to succeed.

The Opportunity

Reporting to the L & D Manager, you’ll design and deliver training across the brand’s own stores, retail partner network and internal teams.

You’ll combine group presentations, in-store training, seminars and digital learning to strengthen product understanding, improve selling techniques and build brand advocacy.

Location is flexible, with South East England preferred. The role requires a minimum of two working days per week at Head Office in Hayes, West London, with the remaining time field-based. UK and international travel, together with occasional evening and weekend events, will be required.

Key Responsibilities

• Design and deliver engaging sales training, product training and consultative selling programmes that help retail teams improve performance.
• Lead training presentations, workshops, seminars and in-store learning sessions for retail sales colleagues, store teams, delivery teams and Head Office employees.
• Work closely with Area Account Managers to identify training needs and deliver initiatives across their territories.
• Create practical training assets covering customer needs, product benefits, selling methodology and the customer journey.
• Develop high-quality learning materials, including presentations, training manuals, visual aids and video content.
• Manage the content and operation of the company’s training app, keeping learning resources accurate, relevant and engaging.
• Use mystery shopping results, feedback and performance data to identify skills gaps and recommend targeted training activity.
• Plan training events, including travel, accommodation, materials and supporting arrangements.
• Support retailer events and consumer exhibitions, representing the brand professionally and confidently.
• Report on training attendance, feedback and outcomes, using learning metrics to evaluate effectiveness and inform improvements.

About You

• Experience delivering sales training, retail training, product training, coaching or learning and development.
• A strong understanding of consultative selling, customer needs analysis and sales methodology.
• Confidence presenting to groups and adapting your delivery to different audiences and experience levels.
• The ability to translate product information into clear, memorable customer benefits and practical selling techniques.
• Experience creating training presentations, learning resources or digital training content.
• Excellent communication, relationship-building and organisational skills.
• A proactive, adaptable approach, with the confidence to think on your feet and manage a varied schedule.
• Commercial awareness and an interest in measuring how training improves customer experience, brand advocacy and sales.
• A full UK driving licence and flexibility to travel across the UK and internationally.
• Experience within beds, mattresses, furniture, homeware, interiors or premium retail would be relevant, but we also welcome candidates from other sectors who can demonstrate strong sales training and presentation skills.

What’s On Offer

• Private medical insurance through Bupa
• Contributory pension and life insurance
• Team-building days and social events
• Training and career development opportunities

Ready to Help Others Perform at Their Best?

If you’re an enthusiastic trainer who can inspire a room, simplify product information and help sales teams deliver a better customer experience, we’d love to hear from you.

Keywords: Training Specialist, Retail Trainer, Sales Trainer, Product Trainer, Field Trainer, Regional Trainer, Sales Training Specialist, Retail Training Manager, Learning and Development, L&D, Learning and Development Trainer, Sales Coach, Retail Sales Coach, Training Officer, Training Consultant, Product Education, Brand Trainer, Training Delivery, Facilitation, Consultative Selling, Sales Enablement, Digital Learning, Training Needs Analysis, Customer Experience, Brand Advocacy, Furniture, Beds, Mattresses, Homeware, Premium Retail, South East England, London, West London, Middlesex.