Training & Service Technician

Avon Rubber; Melksham; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in protective equipment is seeking a Training & Service Technician based in Melksham, UK. The successful candidate will deliver comprehensive training, ensure best-in-class service practices, and support customer interactions for multiple product lines. A Bachelor's degree and relevant experience in safety or military products are preferred for this customer-facing role. With a medium-high travel requirement, this position promises a dynamic work environment.

Qualifications

• Minimum of 5 years' experience with safety/health, first responder, industrial or military products.
• Proven ability to create presentations and deliver technical training.
• Experience servicing and maintaining equipment.

Responsibilities

• Deliver and certify trainees in ‘Train the Trainer’ courses.
• Provide technical service in the field for customers experiencing issues.
• Audit partner service centres and report findings.

Skills

Communication

Teamwork

Time Management

Education

Bachelor’s degree in Business Administration or Engineering

Tools

Microsoft Office

PowerPoint

Sage X3

Zendesk

Job description

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Position:

Training & Service Technician

Location:

Melksham, United Kingdom

Job Id:

789

Number of Openings:

1

Job Title:

Training and Service Technician

Location:

Melksham, UK

Business Unit:

Avon Protection

Scope of the Function

Great customer experience requires support throughout the life cycle of the product. The customer-facing Training & Service Manager will ensure that Avon Protection’s customers receive premium after-sales support, aligned with Avon’s premium product offerings. This includes developing and maintaining World Class Training & Service capabilities for all customers and staff. Responsibilities include performing repairs and upgrades of customer equipment at Avon’s HPW facility and in the field; conducting training at all levels from user to service centre technician; auditing partner service centres; and overseeing our HPW service and repair facility.

Key Responsibilities

Accountability/Responsibility: Training & Service EMEA/APAC

1. Deliver, help develop content, and certify trainees in ‘Train the Trainer’ courses for Avon Protection customer-facing staff to support Level I, II, and II+ training in the field.
2. Deliver, help develop content, and certify trainees in external courses for training Levels I, II, II+ and III in the field.
3. Provide technical service and support in the field for customers experiencing warranty or maintenance issues.
4. Support Avon Protection’s HPW internal service centre in achieving and maintaining best-in-class service practices around Helmet, Thermal Imaging, and Respiratory product lines to maximize service support contract revenue and customer satisfaction.
5. Maintain and test T&E (Trial and Evaluation) and training equipment to support the EMEA/APAC region, ensuring a positive first impression.
6. Capture customer feedback and relay it to relevant internal parties.
7. Coordinate with the Customer Service Commercial Specialist to ensure compliance of exported goods and technical information.
8. Establish operational and HSE protocols within the Service Centre, conduct routine and scheduled services, and carry out repairs.
9. Provide reports on service work and update X3 service responses as per SOPs.
10. Audit partner service centres, report findings to the Training & Technical Service Manager.
11. Collaborate closely with the Training & Technical Service Manager and undertake additional tasks as needed.
12. Travel: Medium-High (50-60%), domestic and international.

Education

Bachelor’s degree in Business Administration or Engineering preferred, or equivalent work-related experience.

Essential Requirements

• Minimum of 5 years' experience with safety/health, first responder, industrial or military products; RPE preferred, Thermal Imaging, SCUBA/Rebreather also considered.
• Excellent communication, teamwork, and time management skills.
• Proven ability to create presentations and deliver technical training.
• Experience interacting directly with customers to resolve concerns and de-escalate issues; technical knowledge of RPE preferred.
• Ability to work in a technical environment, overcoming language barriers.
• Experience servicing and maintaining equipment.
• Proficient in Microsoft Office and PowerPoint.

Desirable Skills

• Military, CBRN, or First Responder background beneficial.
• Experience with respiratory protection or related products.
• Business systems experience (Sage X3, Zendesk).
• Proficiency in a second language (technical).