Training Program Manager, OPTIMA

Amazon; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a dynamic Training Program Manager to lead innovative training initiatives. In this role, you will coordinate and execute training programs, ensuring effective onboarding and continuous performance enhancement. You will work closely with cross-functional teams, influence stakeholders, and leverage your analytical skills to drive impactful learning solutions. Join a forward-thinking organization that values inclusion and empowers its employees to excel in delivering exceptional customer experiences. If you thrive in fast-paced environments and are passionate about learning and development, this opportunity is perfect for you.

Qualifications

• 4+ years in program/project management and Training & Development.
• Proficient in data analysis and influencing stakeholders.

Responsibilities

• Schedule and report on large-scale training initiatives.
• Enhance training programs and supervise content design.

Skills

Program Management

Analytical Skills

Stakeholder Influence

Problem-Solving

Adaptability

Education

Graduation or Post Graduation in a related field

Tools

MS Office

Articulate Storyline

Learning Management Systems

Job description

The OPTIMA team is seeking a Training Program Manager.

OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging technology alongside our operational excellence. We enable shopping feature teams to deliver superior CX quality by providing them with reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages.

The Training Program Manager will be responsible for planning, coordinating, and executing training programs for OPTIMA business. The role demands thought clarity, dynamic cross-functional partnership, and strategic thinking. The ideal candidate will be comfortable influencing stakeholders and senior leaders, have strong analytical skills, a track record of using data and tools to drive business impact, and be comfortable working in an ambiguous environment.

Key job responsibilities

1. Schedule large-scale training initiatives, tracking training completion, and reporting out on training progress.
2. Own New Program launch and New Hire Onboarding, performance enhancement of programs.
3. Handle a direct span of trainers, providing regular coaching and feedback to help grow individual functional skills and leadership capability.
4. Collaborate with both local and global stakeholders to support Training programs and initiatives.
5. Enhance existing training programs, review and supervise the designing of training content for any new process, program, and feature/SOP roll out.

Minimum Requirements

1. 4+ years of program or project management experience.
2. Graduation or Post Graduation in a related field.
3. 4+ years of experience working in Training and Learning and Development.
4. Data skills and the ability to understand how learning activities and responsibilities play into the metrics that drive team success.
5. The ability to work in fast-paced ambiguous environments, adapting quickly to changing circumstances, processes, and priorities.
6. Demonstrated use of multiple learning methods and linking appropriate methods with learners and outcomes.
7. Ability to influence stakeholders at all levels to understand their role in employee development and help build their skills.
8. Detail-oriented, team-focused, and a quick problem-solver.
9. Full proficiency in MS Office.
10. Familiarity with online learning technology (e.g., Articulate Storyline).
11. Proven ability to identify opportunities and launch original learning solution(s) with real impact.
12. Experience in Learning Management systems and Knowledge management systems.
13. Experience in driving process improvement projects. Experience in requirement gathering and ability to write clear and detailed requirement documents.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.