Training Operations Coordinator - On-Site Liverpool

The Investigo Group; Liverpool; Hybrid; GBP 15,000 - 23,000; Part time

Job summary

The Investigo Group in Liverpool is seeking a highly organised Training Support Administrator to manage day-to-day running of our customer training function. You will support delivery across on-site, online and client-site formats, handling administration, schedules and attendee records to ensure a smooth training experience.

You will work closely with the Training Co-ordinator and trainers, maintain accurate records, support compliance, and help deliver timely communications to participants and

Qualifications

• Experience providing training administration support.
• Strong communication and customer service skills.
• Familiarity with training calendars and attendee management.

Responsibilities

• Welcome delegates on the first day of each course by managing the training reception desk and ensuring a professional customer experience.
• Communicate training schedules, changes and updates promptly and professionally.
• Ensure trainers and materials (physical or virtual) are prepared and available.
• Ensure onsite facilities are stocked with refreshments and ready for clients' arrival.
• Manage enquiries via email and telephone relating to current and future training courses, providing accurate information and directing customers as required.
• Maintain accurate records of training activities, attendance, feedback and certification where applicable.
• Provide excellent customer service and support to all training participants.
• Ensure all administrative activities are completed in accordance with company policies, quality standards and information security requirements.

Skills

Organised

Communication

Customer service

Calendar management

CRM software

Tools

TMS

CRM

Job description

The Investigo Group in Liverpool is seeking a highly organised Training Support Administrator to manage day-to-day running of our customer training function. You will support delivery across on-site, online and client-site formats, handling administration, schedules and attendee records to ensure a smooth training experience.

You will work closely with the Training Co-ordinator and trainers, maintain accurate records, support compliance, and help deliver timely communications to participants and