Training Manager Taurus

TN United Kingdom; Nottingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate Training Specialist to enhance colleague performance through innovative training programs. This role is pivotal in ensuring procedural compliance and delivering exceptional customer service. You will design and implement training programs, support apprenticeships, and lead projects that align with the company’s vision. If you have a strong background in training and development, along with excellent communication skills, this is a fantastic opportunity to make a significant impact in a high-performance culture. Join a team that values continuous improvement and fosters a supportive environment for professional growth.

Benefits

Car Allowance

Qualifications

• 3+ years in sales, property, or retail sales roles.
• Experience with apprenticeship programs is advantageous.

Responsibilities

• Design and deliver training programs for sales and customer experience.
• Assess apprenticeships and support course completion.

Skills

Communication Skills

Presentation Skills

Self-motivation

Organizational Skills

Flexibility

Education

Degree Level Education

CIPD Qualification in Learning and Development

Tools

Learning Platforms

Job description

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About Spicerhaart

When you join Spicerhaart, you become a valued part of the family, which is the largest independent estate agent in the UK. We are passionate about developing our people and actively foster a culture of continuous improvement to enable staff to reach their full potential. We operate in a high performance culture that prides itself on delivering excellent customer service. Our reputation depends on the service we provide to our internal and external customers.

Main Purpose of the Role

The job holder is responsible for designing and delivering comprehensive training to all colleagues within Spicerhaart, aligned with the company vision. Proper training on processes and procedures is crucial, as failure can significantly impact the business through sales.

The role also involves assessing apprenticeships on the Spicerhaart Vocational Development Programme.

Location

Wales, West, Middlesex & North areas

Reporting To

Head of Training & Development EA

Responsible For

Training approximately 250 colleagues

Additional Details

Car / Allowance: Included

Main Activities and Duties

1. Design, develop, and deliver training programs to enhance colleague performance in sales and customer experience.
2. Deliver training to ensure procedural compliance and legislative requirements are met.
3. Develop and maintain training manuals and documentation reflecting current policies and laws.
4. Support other departments in developing and maintaining Operations Manuals.
5. Review and improve training materials to ensure effective learning.
6. Stay updated on company procedures, systems, and legal requirements to develop relevant training.
7. Research and implement best practices in training.
8. Participate in special projects and provide support in other areas as needed.
9. Manage system training, including blended learning and e-learning platforms.
10. Lead training projects, ensuring they are delivered on time and within budget.
11. Support apprentices through mentorship and assessment to achieve 100% course completion.
12. Uphold company core values and standards.
13. Follow the company dress code.

Role-specific Competencies

Ideally educated to degree level, with a CIPD qualification in Learning and Development or equivalent experience, including at least 3 years in sales, property, or retail sales roles. Experience with learning platforms and apprenticeship programs is advantageous. Must be qualified to assess and support Level 2 & 3 apprenticeships.

The candidate should have excellent communication and presentation skills, be self-motivated, confident, flexible, organized, and accurate.

Additional Requirements

Must have a full UK driving license and legal right to work in the UK. Evidence required includes a passport or birth certificate, proof of address, National Insurance number, and driver’s license check.

* Subject to passing probation and completing 1 year of service.

** After the first 5 months, protected earnings expire.