Training Manager

Circet IRE & UK; Selkirk; On-site; GBP 35,000 - 50,000; Full time

Job summary

Circet IRE & UK seeks a Training Manager for its Home Division in Selkirk. This vital role involves developing and implementing a training program for Service Centre teams, focusing on both initial and ongoing coaching. The candidate should possess mid-level management experience and effective communication skills to inspire agents, making a significant impact on team performance and customer satisfaction.

Benefits

28 days annual leave

Life assurance

Access to career developmental opportunities

Qualifications

• Mid-level management experience preferred.
• Background in training advantageous.
• Ability to adapt training methods for different learners.

Responsibilities

• Inspire Service Centre team for best customer results.
• Create and maintain training material for clients.
• Develop initial and ongoing training programs.

Skills

Effective communicator

Inspirational leadership

Education

Higher Education

Job description

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We Are Hiring!
Circet UK are looking for Training Manager to join our Home Division.

The role of Training Manager reporting to the Head of Service Centre plays an integral part in ensuring the initial training and ongoing coaching and development of our Service Centre team in Selkirk.

This is a new role, so the first task is to understand the skills our agents need and to build a effective and efficient training program to deliver confident, able agents.

Key duties and responsibilities

• Include but are not limited to:
• To inspire our Service Centre team to deliver the best results daily to our clients and customers but also for their own personal satisfaction
• Create training material for each client base and keep it up to date
• Develop a training programme for initial training divided between classroom and on the job learning
• Implement a calendar of events to schedule training for each client base ongoing to renew skills or upskills existing agents
• Liaise with Performance Managers/Coaches on individuals' areas of development and support with training materials or coaching sessions
• Longer-term we aim to develop first line manager training to support our internal promotions or to make ready for the next step
• Create a positive learning environment that is open to evaluation to continually improve
• Maintain own personal development in relation to training
• Developing effective reporting of each programme which demonstrates the impact on both individual capability and business performance

Qualifications, KNOWLEDGE, and skills required
Preferred: Higher Education

• Ideally, candidates will already been in a mid-level management role and have a good breadth of knowledge of telecoms or contact centre industries
• A background in training would be advantageous
• A positive person who can inspire others
• Effective communicator, able to train subjects from systems to soft skills and to understand how different people learn and adapt accordingly

Why work in Circet?

• Be part of a company that encourages involvement, diversity and inclusion
• Be part of a company that nurtures excellence and develops leaders
• Be part of a company that encourages personal development and career progression through our further education programme, mentoring programme and pathway programme
• Be part of a company that is dedicated to making a difference through our Corporate Social Responsibility
• You will get a competitive salary and a benefits package which includes 28 days annual leave per annum (including 8 days bank holiday), life assurance, access to Employee Assistance Programmes and access to career developmental opportunities.

[DS1]Need to be careful with this and make sure correct for Blue Collar/Weekly employees when we get to them JDs.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Telecommunications

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