Training Manager

Circet Group; Selkirk; On-site; GBP 35,000 - 45,000; Full time

Job summary

Circet UK is looking for a dynamic Training Manager to join their Home Division in Selkirk. This pivotal role will involve creating and implementing comprehensive training programs for Service Centre agents, ensuring ongoing coaching and development tailored to both individual and business needs. The ideal candidate will possess strong leadership qualities and a background in the telecom or contact center industry, with a commitment to fostering a culture of continuous improvement.

Benefits

28 days annual leave including bank holidays

Life assurance

Access to Employee Assistance Programmes

Career developmental opportunities

Qualifications

• Mid-level management experience in telecoms or contact centre industries is preferred.
• A background in training is advantageous.
• Ability to inspire others and adapt training methods to different learning styles.

Responsibilities

• Develop training programs and materials for the Service Centre team.
• Create a positive learning environment and maintain personal development.
• Liaise with Performance Managers to support individual areas of development.

Skills

Effective communication

Inspirational leadership

Results driven

Education

Higher Education

Job description

We Are Hiring!
Circet UK are looking for Training Manager to join our Home Division.

The role of Training Manager reporting to the Head of Service Centre plays an integral part in ensuring the initial training and ongoing coaching and development of our Service Centre team in Selkirk.

This is a new role, so the first task is to understand the skills our agents need and to build a effective and efficient training program to deliver confident, able agents.

Key duties and responsibilities

• Include but are not limited to:
• To inspire our Service Centre team to deliver the best results daily to our clients and customers but also for their own personal satisfaction
• Create training material for each client base and keep it up to date
• Develop a training programme for initial training divided between classroom and on the job learning
• Implement a calendar of events to schedule training for each client base ongoing to renew skills or upskills existing agents
• Liaise with Performance Managers/Coaches on individuals’ areas of development and support with training materials or coaching sessions
• Longer-term we aim to develop first line manager training to support our internal promotions or to make ready for the next step
• Create a positive learning environment that is open to evaluation to continually improve
• Maintain own personal development in relation to training
• Developing effective reporting of each programme which demonstrates the impact on both individual capability and business performance

Qualifications, KNOWLEDGE, and skills required
Preferred: Higher Education

• Ideally, candidates will already been in a mid-level management role and have a good breadth of knowledge of telecoms or contact centre industries
• A background in training would be advantageous
• Strong results driven performance in previous roles
• A positive person who can inspire others
• Effective communicator, able to train subjects from systems to soft skills and to understand how different people learn and adapt accordingly

Why work in Circet?

• Be part of a company that encourages involvement, diversity and inclusion
• Be part of a company that nurtures excellence and develops leaders
• Be part of a company that encourages personal development and career progression through our further education programme, mentoring programme and pathway programme
• Be part of a company that is dedicated to making a difference through our Corporate Social Responsibility
• You will get a competitive salary and a benefits package which includes 28 days annual leaveper annum (including 8 days bank holiday), life assurance, access to Employee Assistance Programmes and access to career developmental opportunities.

[DS1]Need to be careful with this and make sure correct for Blue Collar/Weekly employees when we get to them JDs.