Training & Development Lead, Public Service Centre

. South Wales Police; Bridgend; On-site; GBP 34,000 - 39,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Paid annual leave

Flexible working

Family friendly policies

Learning and development opportunities

Wellbeing schemes

Many more

Job summary

South Wales Police is seeking a PSC Training & Service Delivery Officer at HQ Bridgend. The role focuses on developing and delivering training to 400+ staff, coordinating learning packages, and ensuring timely CPD days within a busy public service centre.

Key duties include training needs analysis, material preparation for blended learning, and ongoing review to maintain high standards. The post requires strong communication and leadership in a call centre environment.

Qualifications

• Experience of call centre/control room environment.
• Leadership skills.
• Excellent communication skills across a range of channels.
• Experience in preparing management reports/documentation.
• Experience of dealing with the public and partners.

Responsibilities

• Conduct Training Needs Analysis aligned to changing process and IT developments.
• Prepare Training Material for blended learning (classroom, e-learning, briefs).
• Support PSC Manager in delivering training to deadlines and resources.
• Ongoing review of Training material to maintain standards.
• Identify areas for improvement and factor into the training schedule.

Skills

Leadership

Communication

Training needs analysis

Management reports

Job description

South Wales Police is seeking a PSC Training & Service Delivery Officer at HQ Bridgend. The role focuses on developing and delivering training to 400+ staff, coordinating learning packages, and ensuring timely CPD days within a busy public service centre.

Key duties include training needs analysis, material preparation for blended learning, and ongoing review to maintain high standards. The post requires strong communication and leadership in a call centre environment.