PSC Training & Service Delivery Officer

. South Wales Police; Bridgend; Presencial; GBP 34.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Local Government Pension Scheme

Paid annual leave

Flexible working

Family friendly policies

Learning and development opportunities

Wellbeing schemes

Many more

Descripción de la vacante

South Wales Police is seeking a PSC Training & Service Delivery Officer at HQ Bridgend. The role focuses on developing and delivering training to 400+ staff, coordinating learning packages, and ensuring timely CPD days within a busy public service centre.

Key duties include training needs analysis, material preparation for blended learning, and ongoing review to maintain high standards. The post requires strong communication and leadership in a call centre environment.

Formación

• Experience of call centre/control room environment.
• Leadership skills.
• Excellent communication skills across a range of channels.
• Experience in preparing management reports/documentation.
• Experience of dealing with the public and partners.

Responsabilidades

• Conduct Training Needs Analysis aligned to changing process and IT developments.
• Prepare Training Material for blended learning (classroom, e-learning, briefs).
• Support PSC Manager in delivering training to deadlines and resources.
• Ongoing review of Training material to maintain standards.
• Identify areas for improvement and factor into the training schedule.

Conocimientos

Leadership

Communication

Training needs analysis

Management reports

Descripción del empleo

Job Title

PSC Training & Service Delivery Officer

Location & Salary

Location: HQ, Bridgend

Grade: 6SO1

Salary: £33,603.00 - £39,276.00

Contract & Working Hours

Contract type: Permanent

Hours per week: 37

Working hours: 0800hrs to 2200hrs, Monday to Friday (excluding public holidays)

Closing Dates

Shortlisting Date: 23 November 2026

Interview Date: 30 November 2026

Closing Date: 13/11/2026, 15:00

About the Department

The Public Service Centre is first point of contact for South Wales Police and is responsible for receiving and resolving enquiries and reports from the public and partners, through 999, 101, and digital contact. There are also 8 stations providing a face-to-face service to the public.

About the Role & Key Responsibilities

The role is focussed on the professional development of our teams, to deliver a high standard of customer service at first point of contact. This covers a number of learning packages, from initial training, dispatch, pursuit training and the delivery of Continuous Professional Development Days. This role supports the learning of 400+ staff in our team.

• Conducting Training Needs Analysis aligned to changing process and IT developments in the organisation.
• Preparing Training Material for a blended learning approach, from classroom inputs, e-learning and briefing documents for corporate delivery.
• Supporting the Public Service Centre Manager in delivering training in line with resources for operational business and to deadlines.
• Ongoing review of Training material to maintain standards and keep current.
• Identify areas for improvement and factor into training schedule.

Required Skills & Experience

• Experience of call centre/control room environment.
• Leadership skills.
• Excellent communication skills across a range of channels, oral, written, presentations.
• Must have experience in preparing management reports/documentation.
• Experience of dealing with the public and partners.

Benefits

• generous Local Government Pension Scheme / Police Pension Schemes
• paid annual leave
• flexible working
• family friendly policies
• learning and development opportunities
• schemes which aim to improve your lifestyle and wellbeing
• many more

Equal Opportunities

As an equal opportunities' employer, we welcome applications from all suitably qualified persons.

However, as Black, Asian and Minority Ethnic candidates are currently underrepresented within the Force, we would particularly welcome applications from ethnically diverse candidates.

To support the ambition of a diverse workforce, South Wales Place is able to offer a Guaranteed Interview Scheme (GIS). The GIS is available for people living with a disability or identify as ethnically diverse. If you are an applicant who is living with a disability or from an ethnically diverse background (Black, Asian and Minority Ethnic) and would like to be considered under the GIS, you must meet the essential minimum criteria for the role as outlined in the advert and role profile. You should take time to evidence that you meet each of the essential criteria in your application form and/or personal statement and CV.

Compliance & Vetting

The successful Candidate must be willing to undergo vetting to RV Vetting.

Please note, if you are an internal candidate and subject to an ongoing PSD investigation, your appointment or placement in the role may be delayed pending an outcome.

Whether the role is held open will be considered on a case‑by‑case basis.