Training Consultant

Henry Schein One group; United Kingdom; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading tech company in the UK is seeking a Training Consultant to deliver high-quality face-to-face training for their software solutions. The role involves working closely with customers to ensure they maximize the use of the software, contributing to both patient care and practice success. Ideal candidates will have strong communication skills, previous training experience, and a passion for customer service.

Qualifications

• Previous training experience or a training qualification required.
• Dental experience is advantageous.

Responsibilities

• Train customers in the use of software within their practice environment.
• Assist the training leader with training-related documents.
• Promote and train software features to maximize product usage.

Skills

Customer Service

Communication

Teamwork

Education

Training Qualification

A1 and V1 Assessor Awards

Job description

12-month Fixed Term Contract, with the potential to extend an additional 12/18 months.

About Us

At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice.

We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products.

Culture matters to us. Celebrated as one of the ‘Sunday Times UK's Best Places to Work’ companies, our culture as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone.

How you’ll make an impact

As a Training Consultant, you will be driven and passionate about high-quality face-to-face training. You will drive practice success by demonstrating how our solutions are crucial for patients to access dental care. You will work closely with the wider training consultants and the training team leader on delivering professional training.

What you'll do

• Train customers in the use of our software within their practice environment.
• Configure the software to meet customer requirements, ensuring the best practice training to maximise usage of the software and modules.
• Assist the training leader with the production of training-related documents and tasks.
• Assist the Project Manager with planning and delivering new projects in a dynamic environment.
• Train other Software of Excellence staff on the software as needed.
• Promote and train software features to maximise product usage, aiding both the customer and the company in maximising revenue streams.
• Assist in planning and delivering at Software of Excellence User days and trade shows.
• While most training will be on customer sites, you should have suitable facilities to work from home when delivering online training and providing support backup as required.

What you’ll bring with you

• Excellent professional face-to-face customer service experience, capable of handling a busy and challenging role.
• Strong communication skills with external customers and internal teams, demonstrating initiative and a work ethic to exceed expectations.
• Previous training experience or a training qualification.
• A1 and V1 assessor awards, experience with e-learning and delivering training.
• C+G customer service experience is preferable.
• Dental experience is advantageous.
• Highly motivated, effective team player, reliant on internal teams for smooth site installations.
• Experience working away from home as a company representative is advantageous; expect to be away Monday to Friday.

Our Hiring Process

Our process is designed to be simple and transparent, allowing you to meet multiple team members and gain valuable insights into your experience.

• Introductory call with our TA team
• Hiring manager interview, including a 15/20-minute presentation or scenario followed by Q&A
• We aim to complete the process within about 10 days

We look forward to hearing from you!