Training Consultant

Reapit; United Kingdom; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

20 days annual leave

Birthday day off

Christmas closure

L&D via Go1

Tucker Thursday events

Zest benefits

Job summary

Reapit is seeking a Training Consultant to collaborate with customers, identify training needs, and deliver tailored enablement plans across our platform. You’ll work with Customer Success, Sales, Product and Professional Services to align outcomes and drive value.

With a focus on UK operations, you’ll build strategic relationships and contribute towards a £75k consultancy target, supported by a structured commission plan.

Qualifications

• 3–5 years proven experience driving value for customers, ideally within CRM software solutions or the estate agency sector.
• Knowledge of UK Estate Agency operations, processes, and compliance requirements (desirable).
• Experience conducting discovery sessions and needs analysis to identify improvements and opportunities.
• Strong understanding of customer operations, change management and consultative approaches.

Responsibilities

• Partner with customers to identify training needs and opportunities to improve adoption and efficiency.
• Conduct training and consultancy needs analysis to align with customer goals.
• Build relationships with customer stakeholders to create enablement plans.
• Identify opportunities to expand training and consultancy services to drive revenue growth.
• Collaborate with internal teams to align customer plans and support account development.
• Monitor engagement and usage data to drive improvements and value.
• Maintain accurate engagement and consultancy records.

Skills

CRM software

Estate agency sector

Discovery sessions

Data analysis

Stakeholder management

Presentation skills

Time management

Change management

Digital literacy

Tools

CRM systems

Job description

Could you be our next Training Consultant?

In the United Kingdom and Ireland, Reapit’s market-leading technology product suite provides estate and lettings agents with powerful tools covering lead generation, sales, lettings, property management, block management, client accounts, key management and analytics, underpinned by a robust, security infrastructure.

Worldwide, Reapit technology is used by over 78,000 agents in more than 15,000 branches, with over a million properties under management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time.

What you’ll be doing

Reporting to the Head of Training, you’ll be involved in:

• Partnering with customers to identify training needs, operational challenges and opportunities to improve adoption and efficiency across the Reapit platform
• Conducting training and consultancy needs analysis to recommend tailored solutions that align with customer goals and business outcomes
• Building strategic relationships with key customer stakeholders, to develop bespoke enablement and optimisation plans
• Identifying opportunities to expand training and consultancy services, supporting revenue growth through value-led customer engagement
• Working collaboratively with internal teams including Customer Success, Sales, Product and Professional Services to align customer plans, share insights and support ongoing account development
• Monitoring customer engagement, usage trends and feedback to help drive continuous improvement, measurable success and long-term customer value.
• Maintaining accurate customer engagement, consultancy activity and account planning records as required

These activities will each be leading towards a Consultancy target of £75k p/a which will fall under your responsibility to hit. This will form part of the overall training team target.

As part of hitting this target, you will be enrolled onto a structured commission plan, allowing for uncapped earning potential for success in this role.

Who we’re looking for

At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.

Experience/Skills

• Minimum 3–5 years proven experience driving value for customers, ideally within CRM software solutions or the estate agency sector.
• Knowledge of UK Estate Agency operations, processes, and compliance requirements (highly desirable).
• Experience conducting discovery sessions, operational reviews and needs analysis to identify efficiencies, process improvements and commercial opportunities.
• Strong understanding of customer operational strategies, change management and consultative approaches to supporting business transformation.
• Ability to analyse customer usage data, identify trends and make commercially focused recommendations to improve engagement and operational performance.
• Strong digital literacy, with the ability to leverage technology and data to enhance training effectiveness and learner engagement.
• Competence in using CRM systems (estate agency CRM experience strongly preferred).

Soft Skills

• Exceptional interpersonal, communication, and stakeholder management skills, with the ability to build trust and credibility at all levels.
• Strong presentation and facilitation skills, with the confidence to lead and influence large groups, both in-person and virtually.
• Excellent organisational and time management skills, with a proven ability to manage multiple priorities and projects simultaneously.
• Strategic thinker with a proactive, problem-solving mindset, capable of adapting in a fast-paced, client-focused environment.
• Passionate about continuous learning and development

What your impact and success looks like

As a Training Consultant we expect your success and impact in the early stages of your career with us to look something like this:

Within 1 month

• Be familiar with our product suite and the solutions we have
• Understand the training options available
• Understand the consultancy offering and be able to articulate it to customers

Within 3 months

• Provide your own opinions of the consultancy offering and how it can be shaped
• Introduce yourself into key businesses and gain understanding of their processes
• Build a strong pipeline of opportunities and demonstrate how our target will be met

Within 6 months

• Be autonomously working on the pipeline and bringing in revenue from consultancy opportunities
• Closely working with other departments to identify further gaps and possibilities for future revenue

What’s in it for you?

We operate a Flexible Working Policy and can agree a hybrid approach to suit both parties. We would like for you to work from one of our offices 2 days a week, however this will be flexible based on your customer-commitments.

We’re offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You’ll feel part of a special team. You can expect a highly competitive salary and some great benefits, including:

• 20 days annual leave (plus a day for your birthday) increasing by a day for every year worked (capped at 24 days)
• Business permitting, we’re closed over Christmas, to give you time back to your friends and family, this is in addition to your allocated annual leave allowance
• Formal and in-house training for your L&D plus access to Go1 – the worlds largest online learning library
• Regular local and companywide social events including Tucker Thursday - mouth-watering cuisine delivered straight to the office doors once a month!
• Opportunity to participate in retail benefits and savings via our Benefits partner, Zest!

Don’t tick all the boxes? Neither do we

We care about our industry and want it to become a more inclusive and diverse place to work. So, we’re driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success.

We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all.

We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.