Training & Competence Supervisor Manchester

NFU Mutual; Manchester; On-site; GBP 40,000 - 55,000; Full time

Job summary

NFU Mutual is seeking a Training and Competency Supervisor to join their T&C team in Manchester. This field-based role involves collaborating with Financial Advisers to enhance practices, ensuring compliance with FCA guidelines, and monitoring performance. Candidates should have a Level 4 Diploma and experience in T&C or as a Financial Adviser.

Qualifications

• Experience in a Training & Competence role or as a Financial Adviser.
• Knowledge of regulatory and legislative framework.
• Ability to establish and develop a Training and Competency framework.

Responsibilities

• Monitor financial advisers to ensure compliance with FCA guidelines.
• Drive improvements in the T&C scheme by coaching advisers.
• Establish effective consultation with Financial Advisers on T&C requirements.

Skills

Strong relationship-building skills

Excellent communication skills

Proven time management

Education

Level 4 Diploma in Regulated Financial Planning

Job description

• Fantastic opportunity to work closely with our Financial Advisers to develop best-in-class practices
• Field-based role in the North working with 15 FAs
• Opportunities to focus on your own continuous development

About the role

We are excited to offer an opportunity for a Training and Competency Supervisor to join our expanding T&C team. In this role, you will collaborate closely with our Financial Advisers in the North to develop best-in-class practices that adhere to FCA guidelines, ensuring our customers receive exceptional service.

Our team is dedicated to putting customers at the heart of everything we do, a commitment that has built our strong reputation. As a key member of our team, your primary focus will be to ensure our customers are served appropriately. You will monitor the financial sales force to ensure they meet our high standards and report directly to the T&C Manager when standards are not being met.

This dynamic role offers the chance to contribute to the development of our Training and Competency framework. Your experience and knowledge will help shape the future of T&C.

Your key responsibilities will include establishing, facilitating, and implementing effective consultation with Financial Advisers on T&C (Training & Competency) scheme requirements. You will drive improvements in the T&C scheme by coaching and assessing the Financial Advisers on whether they meet expected standards. You will provide support and guidance to help them excel. Building strong relationships with key stakeholders, including Sales Managers, will be essential. You should have the confidence and experience to support adviser knowledge, ethics, and skills, striving for improved quality performance and standards.

Certification: This role is subject to certification, which applies to key roles within the organization that meet set criteria defined by our regulators. Certification is an internal process undertaken in line with regulatory requirements, in place at appointment and annually thereafter.

Certified Function: This role is subject to certification for MSIL due to being identified as:

Manager of Certified Employees: A person who manages or supervises a Certified employee. This role is responsible for managing certified employees and is held to the same standard of accountability. The inclusion of this role in the certification hierarchy ensures a clear chain of accountability between the managed certified employees and the Senior Manager ultimately responsible for that area.

About you

You’ll be a Level 4 Diploma Qualified professional (or working towards it), with experience in a Training & Competence role or as a Financial Adviser yourself. You’ll have strong relationship-building skills and the ability to establish and develop a Training and Competency framework. You’ll ensure compliance with FCA’s TC sourcebook regarding adviser knowledge, ethics, skills, and expertise.

You’ll support the business by monitoring, reviewing, and reporting on the knowledge, ethics, skills, and expertise of our Financial Advisers, managing quality performance issues to ensure competence is achieved and maintained. This role may require assessing, investigating, and resolving incidents and issues to minimize impact, restore normal operations, and establish root causes with corrective actions. All activities must adhere to regulatory expectations for certified roles.

This is a field-based role requiring weekly travel, so you must be willing to travel and have access to a car.

To join our team, you’ll also have:

• Strong knowledge and understanding of the regulatory and legislative framework
• Excellent communication skills, especially in tough or uncomfortable situations
• Proven time management and prioritization skills with the ability to work under pressure
• A Diploma in Regulated Financial Planning or working towards it

We pride ourselves on being unique in the financial services industry, not only for our products but also for the trust and relationships we build with our customers and employees. We help our customers manage their money, achieve their financial goals, and enjoy financial peace of mind. Our market-leading year-on-year retention rates highlight customer loyalty.

At NFU Mutual, we support an inclusive workplace and value all differences that make us unique. We celebrate diversity and share a vision of doing the right thing for our customers and employees.

We recognize that some candidates may face barriers during recruitment. We encourage candidates to discuss any adjustments or accommodations needed to be their best throughout the process.

We’re proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory, welcoming applications from all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.