Export Operations Agent

DHL Global Forwarding; Glasgow; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Generous holiday entitlement

Employee bonus scheme

Pension and life assurance

Wellbeing programme

Discounts and benefits

Enhanced parental leave

Training and development

Job summary

DHL Global Forwarding UK is seeking an Export Operations Agent to help move goods through customers’ global supply chains. You will coordinate Air and Ocean exports for a designated portfolio, ensuring high service levels and profitability while complying with regulatory requirements.

In this role you will build strong relationships with customers and service providers, support the sales team, and monitor performance against objectives set by the Station Manager.

Qualifications

• Proven export experience and understanding of customer service, freight processes and systems.
• Proven ability to identify and meet customer needs in a professional and friendly manner.
• Experience in Air and Ocean Freight is desirable.
• Results-driven with strong attention to detail.
• Strong written and spoken English with excellent telephone and email communication skills.
• Excellent interpersonal skills and the ability to work under pressure.
• Strong commercial awareness.

Responsibilities

• Deliver excellent customer service in line with DHL commitments.
• Support and contribute to the company’s overall strategy.
• Manage end-to-end delivery of Air and Ocean Export shipments for a designated portfolio of customers.
• Communicate effectively with customers to understand and meet their requirements.
• Maintain and manage operational data, including financial reviews.
• Support the Station Manager in profitability and service quality objectives.
• Build and maintain relationships with customers and service providers.
• Support the Sales team in interactions with key customers.
• Ensure compliance with country requirements and DHL Code of Conduct.

Skills

Export experience

Customer service

Freight processes

Meet customer needs

English communication

Interpersonal skills

Prioritisation

Commercial awareness

Education

A-levels or broad GCSEs

Job description

Who is DHL Global Forwarding?

DHL Global Forwarding (DGF) is part of the DHL Group. While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight. You name it, we’ve shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well-known global sporting series, movie franchises and music tours. Our people are at the heart of what we do, and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder (CIF).

Our Values

Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork. We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered.

In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.

Role

Role Overview

As an Export Operations Agent, you will work alongside approximately 170 colleagues across the UK to support the processes and activities required to move goods through customers’ global supply chains. You will coordinate Air and Ocean transportation while maximising profitability and making effective use of business and people resources in line with our strategy and objectives.

Key Responsibilities

• Deliver excellent customer service in line with DGF’s 10 Customer Commitments.
• Support and contribute to the delivery of the company’s overall strategy.
• Manage the end-to-end delivery of Air and Ocean Export shipments for a designated portfolio of customers.
• Communicate effectively with customers to understand and meet their requirements.
• Maintain and manage operational data, including completing financial reviews.
• Support the delivery and monitoring of objectives set by the Station Manager, focusing on maximising profitability, driving volume growth and maintaining high service quality.
• Build, develop and maintain strong relationships with customers and service providers.
• Support the Sales team in its interactions with key customers.
• Ensure full compliance with the relevant requirements of each country.
• Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
• Contribute to the First Choice continuous improvement program

Skills and Experience

• Proven export experience, with a good understanding of customer service, freight processes and systems.
• Proven ability to identify and meet customer needs in a professional and friendly manner.
• Experience in Air and Ocean Freight is desirable.
• Results-driven, with strong attention to detail.
• Strong written and spoken English, with excellent telephone and email communication skills.
• Excellent interpersonal skills.
• Ability to prioritise effectively and perform well under pressure.
• Strong commercial awareness.
• A-level qualifications or a broad GCSE-level education.

Benefits

• A competitive salary
• Generous holiday entitlement
• Eligibility to participate in the Employee Incentive Bonus Scheme
• Pension scheme which includes life assurance
• Access to professional employee assistance and wellbeing programme
• A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
• Enhanced maternity, paternity and adoption pay
• Training and Development opportunities with a strong focus on internal promotion

HOURS/SHIFT PATTERN

37.5 hours per week

REPORTS TO

Export Team Leader

Please note

Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record Check.

DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries. We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence. By submitting your application, you agree that DGF UK will process your personal data for the purpose of recruitment and selection. We handle all data in accordance with the UK GDPR and Data Protection Act 2018. To understand what information we collect, how we use it, and your rights, please read our full Privacy Policy.