Customs Bureau Clerk

DHL Global Forwarding; Lichfield; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Generous holiday entitlement

Employee Bonus Scheme

Pension and life assurance

Wellbeing programme

Employee discounts

Job summary

DHL Global Forwarding UK is seeking a Customs Coordinator to coordinate and process customs declarations, ensuring accuracy, compliance and timely service for imports and exports. You will support customers and internal teams while maintaining records and aligning with HMRC requirements.

The role requires attention to detail, strong communication and the ability to work under pressure to meet deadlines. Core hours Monday to Friday, with opportunities for development within a global forwarding

Qualifications

• Customs regulations and compliance familiarity.
• Strong attention to detail and accuracy.
• Excellent communication with customers and stakeholders.

Responsibilities

• Prepare, submit, and monitor import/export customs declarations per HMRC rules and customer needs.
• Provide timely, professional support to customers, internal and external partners.
• Investigate and resolve customs-related issues and discrepancies; escalate when needed.
• Manage time-critical customs activities to meet service levels and deadlines.
• Maintain accurate records, reports, and documentation for compliance and audits.
• Coordinate with the Global Service Centre and other stakeholders for information sharing.
• Ensure compliance with customs legislation and DHL policies.
• Support onboarding of new customers and drive continuous improvement.
• Undertake additional duties to support the team and regulatory knowledge.

Skills

Customs knowledge

Attention to detail

Communication

Problem solving

Time management

Working under pressure

Job description

Who is DHL Global Forwarding?

Who is DHL Global Forwarding?

DHL Global Forwarding (DGF) is part of the DHL Group. While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight. You name it, we’ve shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well-known global sporting series, movie franchises and music tours. Our people are at the heart of what we do, and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder (CIF).

Our Values

Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork.

We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered.

In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.

Role Overview

To coordinate and process customs clearance activities, ensuring that all customs declarations and supporting documentation are completed accurately, compliantly, and within agreed service levels. The role is responsible for delivering excellent customer service while supporting DHL/Gerlach's operational, regulatory, and customer requirements.

Key Responsibilities

• Prepare, submit, and monitor import and export customs declarations in accordance with HMRC regulations and customer requirements.
• Provide timely and professional support to customers, internal stakeholders, and external partners, ensuring excellent customer service.
• Investigate and resolve customs-related issues, discrepancies, and exceptions, escalating where necessary.
• Manage time-critical customs activities, ensuring service levels and operational deadlines are met.
• Maintain accurate records, reports, and documentation to support compliance, audits, and KPIs.
• Liaise with the Global Service Centre (GSC) and other stakeholders to obtain and share relevant information.
• Ensure compliance with customs legislation, customer requirements, and DHL policies.
• Support new customer onboarding and contribute to continuous improvement initiatives.
• Undertake additional duties and training as required to support the wider team and maintain regulatory knowledge.

Skills and Experience

• Customs and compliance knowledge would be beneficial
• Attention to detail and accuracy.
• Strong communication and customer focus.
• Problem-solving and decision‑making skills.
• Effective organisation and time management.
• Ability to work under pressure and meet deadlines

Benefits

• A competitive salary
• Generous holiday entitlement
• Eligibility to participate in the Employee Incentive Bonus Scheme
• Pension scheme which includes life assurance
• Access to professional employee assistance and wellbeing programme
• A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
• Training and Development opportunities with a strong focus on internal promotion

HOURS/SHIFT PATTERN

Mon - Fri - Core hours.

REPORTS TO

Customs Supervisor/Manager

DHLis the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries. We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence. By submitting your application, you agree that DGF UK will process your personal data for the purpose of recruitment and selection. We handle all data in accordance with the UK GDPR and Data Protection Act 2018. To understand what information we collect, how we use it, and your rights, please read our full Privacy Policy.