Training and Account Manager London, England, United Kingdom

Camascope Limited; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative technology company is seeking a passionate Training and Account Manager to enhance client relationships and deliver exceptional training services. This role offers a unique opportunity to work closely with healthcare professionals, ensuring they are well-equipped with the knowledge and tools to succeed. You'll be pivotal in shaping the training experience, fostering long-term partnerships, and driving growth within the organization. If you thrive in dynamic environments and are eager to make a difference in healthcare, this position is perfect for you.

Qualifications

• Minimum 2 years of account management experience in healthcare.
• Strong systems training experience, especially in healthcare products.

Responsibilities

• Develop trusted advisor relationships with key accounts and stakeholders.
• Deliver on-site and remote training and support sales with potential leads.

Skills

Account Management

Customer Relationship Management

Training and Development

Interpersonal Skills

Problem-Solving

Communication Skills

IT Skills (MS Office)

Education

A-Level or equivalent in Health and Social Care

Tools

MS Office

Job description

Camascope is a rapidly growing technology company dedicated to enhancing the safety, efficiency, and information flow within the care and medication sector. We are a passionate team of talented and caring individuals, all driven by the ambition to make a positive impact in care. Our innovative ecosystem bridges the gap between pharmacies, care homes, and doctors, ultimately improving the lives of many.

There has never been a more exciting time to join Camascope. As our team expands and our product reaches an increasing number of users and partners daily, you will have the opportunity to help shape a collaborative and enthusiastic team. We thrive on solving real-world problems and are committed to developing top-tier solutions.

If you are eager to make a meaningful impact in healthcare and flourish in a dynamic startup environment, Camascope is the perfect place for you.

This is an exciting period to join our company, offering substantial scope for both professional and personal development.

The Training and Account Manager will act as the voice of our product and brand ambassador and oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new business opportunities. You will build and nurture long lasting relationships with our customers and implement effective and high-quality Training support services to the end users (Nurses, Pharmacists and Carers). This role will work closely with the Operations team to develop and ensure successful delivery of our services.

As our successful Account Manager, you should collaborate with our internal and external stakeholders to ensure clients satisfaction and engagement with our products and services in the long-run.

This role will require extensive travel to our client sites nationwide.

Key Responsibilities include (but not limited to):

• Gain a thorough understanding of our products and services on a continual basis.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our product / system training according to customer needs and objectives.
• Deliver on-site and remote trainings and demonstrations to the clients (group and 1-1) and support sales team with any potential leads.
• Establish efficient ways of working and managing end to end delivery of training and continuous progress review across all of your accounts.
• Understand clients’ needs and requirements and accordingly formulate training plans and overseeing their effective implementation.
• Focus on building and proactively managing relationships with the existing Key Accounts as well as with any potential customers.
• Directly manage clients' accounts from onboarding to exit, acting as a key contact to help problem-solve and manage the day-to-day workflow.
• Identify any account development opportunities within existing clients
• Manage training content; develop efficient & effective training methods on a regular basis.
• Liaise with the sales, training and customer support teams to ensure that training is delivered within the agreed SLA’s.
• Serve as the Lead contact for client communications, leading and building deep & long-lasting relationships, whilst working with the team to spot any further account development opportunities.
• Ensure client satisfaction and address any concerns or issues promptly.
• Schedule regular review meetings (virtual or in person) to build and maintain high customer satisfaction levels whilst identifying any new businesses and managing growth.
• Work closely with the developers / technical team of on a wide range of online projects, and also to identify any product enhancements.
• Overseeing all admin relating to your accounts

Requirements:

• A-Level or equivalent in Health and social care
• Minimum 2 years of account management experience, preferably in Healthcare sector.
• Strong Systems training experience / knowledge (esp in healthcare products would be an advantage).
• Result-oriented and customer focussed.
• Strong influential and interpersonal skills and have the ability to collaborate with cross functional teams.
• Excellent communication, presentation and organisational skills.
• Display patience / empathy and exercise sound listening skills
• Demonstrate problem-solving skills and ability to work flexibly as required.
• Ability to prioritise workload and ensure timely completion of processes.
• Self-motivated, pro-active and enthusiastic when dealing with customers.
• Attention to detail, multi-tasking and quick learner.
• Must be driven to take on additional responsibilities or challenges.
• Proficient in using IT skills (MS Office) and ability to learn and adapt to new systems.
• Able to understand technical information and promote products and innovations.
• Must be able to travel (essential to this role) – expenses and mileage will be paid / reimbursed. Should have access to own car and hold a valid UK driving license.

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