Training Administrator

Lanes Group; Eccles; On-site; GBP 20,000 - 26,000; Full time

Job summary

Lanes Group is seeking a Training Administrator within the Health & Safety team to support the delivery and coordination of all company training across the business, ensuring records are accurate and compliant. You will work with depot managers, employees, and external providers to schedule sessions and maintain a skilled, safe workforce.

In this role you will update the SHE training system, issue certificates, prepare costings, raise purchase orders, and respond promptly to inquiries,

Qualifications

• Experience in customer service environments.
• Strong attention to detail and accuracy.
• Excellent communication and organisational abilities.
• Able to work independently and as part of a team.

Responsibilities

• Update the SHE training system with certificates.
• Assist with booking internal training courses for depots.
• Issue certifications and training confirmations to Depot Managers.
• Liaise with Depot Managers by phone and email.
• Coordinate with training providers as needed.
• Provide regular statistics on training matters.

Skills

Customer service

Attention to detail

Communication skills

Organisational skills

Time management

Self-motivation

Tools

MS Office

Job description

Lanes Group is a leading nationwide utility services provider with c.5000 dedicated employees. Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over £700 million. We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders. Join us to be part of a dynamic and growing team that values diversity and fosters professional growth.

Department:

Health & Safety works closely with operational teams across the UK, provides expert guidance, assurance, governance, and support to ensure all activities are carried out safely, legally, and in line with industry best practice.

The team is responsible for embedding a positive safety culture throughout the business, where safety is everyone's responsibility and employees are empowered to challenge unsafe practices, stop work where necessary, and continuously improve the way work is carried out.

Purpose of the role:

The Training Administrator provides essential administrative support to the HSEQ and Training team, ensuring employee training records are accurately maintained, training courses are coordinated efficiently, and compliance requirements are met. The role works closely with depot managers, employees, and training providers to support the delivery of training across the business and maintain a skilled, compliant workforce.

Key Responsibilities:

• Updating the SHE training system including scanning and uploading training certificates
• Assist with booking internal training courses requested by depots
• Issuing certifications and training confirmations to the relevant Depot Managers
• Liaising with Depot Managers via telephone and email
• Liaise with training providers when necessary
• Provide statistics and information on a regular basis on current and forthcoming issues relating to training
• Providing accurate costs for all training courses booked, including raising purchase orders and ensuring all invoices are sent to the relevant department.
• Treat internal and external customers in a professional and courteous manner at all times, ensuring clear lines of communication.
• General administration to support HSEQ team, such as stationary, raising orders
• Respond to all calls, emails and messages in a timely manner
• You will need good communication skills and a good telephone manner for this role. Previous experience in Training is not essential as full department training will be given.

Key Requirements

Skills & Experience:

• Experience working within customer service environment
• Attention to detail
• Able to work on your own and as part of a wider team Good communication skills
• Good organisation skills Good time keeping skills
• Be able to prioritise workload
• Self-motivated to target driven work
• Good computer skills and working on various software packages
• Good communication skills both internal and external lines of communication

Living the Company Values

By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of "improving today for a better tomorrow".

Each role and value has an alignment to set proficiency levels and expectations; this role holder is expected to:

• Leading:Acts as a role model, shaping the learning agenda and influencing change.
• Agile:Anticipates learning needs, adjusts quickly to changing operational contexts.
• Nurturing:Supports the development of others through coaching and structured development plans.
• Engaging:Inspires and motivates learners, builds trust and credibility
• Safe & Secure:Ensures all learning is aligned to safety and compliance standards.

Your Contribution to the company:

• Strive to be always positive and constructive
• Adhere to all company policies
• Straight talking about the facts of the situation – open discussions are the best way to find solutions
• Help others through communicating clearlyDeliver on commitments
• Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
• Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’

Equality, Diversion & Inclusion

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.