Trainee White Goods Engineer

Currys; Welwyn Hatfield; On-site; GBP 28,000 - 32,000; Full time

Job summary

An established industry player is seeking Trainee White Goods Engineers to join their dynamic repair team. This role offers comprehensive training to develop into a fully qualified engineer within months. You'll engage with customers, diagnose faults, and repair appliances, ensuring exceptional service. With a focus on learning and hands-on work, this position is perfect for those passionate about technology and customer satisfaction. Join a supportive team and contribute to a mission of recycling and repairing tech, making a positive impact on the community and the planet.

Benefits

30 days annual leave

Induction and ongoing training

Performance bonuses

Tech discounts

Wellbeing initiatives

Qualifications

• Basic electrical knowledge for diagnosing and repairing appliances.
• Experience with electric or electro-mechanical products.

Responsibilities

• Test, diagnose, and repair white goods in customers' homes.
• Drive a company van and manage your daily schedule.

Skills

Electrical knowledge

Customer service skills

Repair or installation experience

Education

Basic electrical training

Job description

Trainee White Goods Engineer
Stevenage
Stevenage Customer Service Centre
Permanent
Full Time

Salary - £28,000 – £32,000 per annum depending on experience plus quarterly bonus
Shift Pattern - Average of 41 hours per week working 5 over 7 (some Saturday working on a rostered basis)
No Sundays!
Counties/Postcodes - Bedfordshire/Hertfordshire and N, NW & EN London postcodes

If successful for this role, you will start on Monday 9th June and need to be available for the first 4 weeks for induction and initial training.

At Currys, we’re united by a passion to help everyone enjoy amazing technology. As the UK’s leading tech retailer, we pride ourselves on our customer service — achieved by our team of 25,000 caring colleagues. You’ll be part of a supportive team, learning, growing, and celebrating daily successes.

We’re seeking Trainee White Goods Engineers to join our White Goods Repair Team. This team boasts an industry-leading NPS and a world-class 1st visit fix rate!

As a Trainee White Goods Engineer, you’ll bring basic electrical knowledge and receive comprehensive training to become a fully qualified White Goods Engineer within 2-4 months. Your days will be full of learning and hands-on work.

Building rapport with customers is as important as technical skill. You’ll learn to diagnose faults, install, and repair appliances, ensuring positive customer experiences with your skills, knowledge, and friendly approach.

Role overview:

As part of this role, you will:

1. Test, diagnose, and repair white goods in customers' homes
2. Apply technical knowledge across various white goods appliances
3. Drive a company van and manage your daily schedule effectively
4. Enhance our reputation as a home services expert

Success requires excellent customer service skills and positive engagement with customers.

You will need:

• Experience in repair or installation, including working with electric or electro-mechanical products (e.g., field services, trainee plumbing or electrical work, domestic electrical installation)
• Basic electrical knowledge, both theoretical and practical
• A passion for delivering great customer service
• Ability to handle heavy white goods (washing machines, dishwashers, etc.)
• A full valid UK driving license with no more than 6 penalty points

We offer benefits such as 30 days annual leave (including bank holidays), induction and ongoing training, performance bonuses, tech discounts, and wellbeing initiatives.

Join us to build your career with on-the-job training and lifelong skills, contributing to our mission of recycling and repairing tech to make a positive impact on people and the planet.

We value diversity and inclusion. If you need assistance during the application process, please email [e-mail].