Trainee White Goods Engineer

TN United Kingdom; Hitchin; On-site; GBP 28,000 - 32,000; Full time

Job summary

An established industry player is looking for Trainee White Goods Engineers to join their dynamic team. This exciting role offers comprehensive training to turn your basic electrical knowledge into a full qualification within months. You'll be responsible for diagnosing and repairing appliances, ensuring excellent customer experiences along the way. With a focus on teamwork and personal growth, this position promises to be both rewarding and impactful. Join a company that values diversity and is committed to making a positive difference in the community while enjoying great benefits and a supportive environment.

Benefits

30 Days Annual Leave

Performance-related Bonus

Tech Product Discounts

Wellbeing Initiatives

First-class Induction and Ongoing Learning

Qualifications

• Basic electrical knowledge and repair experience with appliances.
• Strong customer service skills and ability to engage positively.

Responsibilities

• Diagnosing and repairing white goods in customers' homes.
• Driving a company van and managing your schedule effectively.

Skills

Customer Service Skills

Basic Electrical Knowledge

Repair or Installation Experience

Job description

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Role: Trainee White Goods Engineer
Location: Stevenage, Stevenage Customer Service Centre
Type: Permanent, Full Time

Salary: £28,000 – £32,000 per annum depending on experience plus quarterly bonus
Shift Pattern: Average of 41 hours per week, working 5 days over 7, some Saturday work on a rostered basis. No Sundays!
Coverage: Bedfordshire, Hertfordshire, and N, NW & EN London postcodes

Successful candidates will start on Monday 9th June and must be available for the first 4 weeks for induction and initial training.

At Currys, our passion is to help everyone enjoy amazing technology. As the UK’s leading tech retailer, we pride ourselves on excellent customer service, supported by our team of 25,000 dedicated colleagues. Here, you’ll be part of a supportive team, learning and growing together.

We’re seeking Trainee White Goods Engineers to join our White Goods Repair Team. Our team boasts industry-leading NPS and a world-class 1st visit fix rate!
As a Trainee White Goods Engineer, you’ll start with basic electrical knowledge and receive comprehensive training to become a fully qualified White Goods Engineer within 2-4 months, making each day an adventure!
Building rapport with customers is as important as technical skill. You’ll learn to diagnose faults, install, and repair appliances, ensuring positive customer experiences.

Role overview:

As part of this role, you’ll be responsible for:
• Testing, diagnosing, and repairing white goods in customers’ homes
• Applying technical knowledge across various white goods appliances
• Driving a company van and managing your schedule
• Enhancing our reputation as a home services expert

Success requires excellent customer service skills and positive engagement with customers.

You will need:
• Repair or installation experience with electric or electro-mechanical products (e.g., field services, trainee plumbing or electrical work, domestic electrical installation)
• Basic electrical knowledge in theory and practice
• A passion for customer service
• Ability to handle heavy appliances (washing machines, dishwashers, etc.)
• A full UK driving license with no more than 6 penalty points

We offer 30 days of annual leave (including bank holidays), along with benefits such as:
● First-class induction and ongoing learning
● Performance-related bonus paid quarterly
● Tech product discounts
● Wellbeing initiatives

Join our team, build your career with on-the-job training, and learn lifelong skills. Help us make a positive impact on people and the planet as the UK’s largest recycler and repairer of tech.

We value diversity and inclusion. If you need assistance during the application process, please email [emailprotected], and we will support you.