Trainee Train Manager Talent Pool - Machynlleth (0570)

Transport for Wales; Machynlleth; On-site; GBP 28,000 - 36,000; Full time

Job summary

Transport for Wales is recruiting a Train Manager based at Machynlleth depot to ensure trains run safely and on time while assisting customers with information. You will handle delays, enforce safety rules, check tickets, and provide accurate information to passengers, drivers, station staff and Control Office as required.

Welsh language skills are welcomed and TfW supports learning Welsh; training will be provided to maintain high safety standards.

Qualifications

• Ability to problem solve and make logical decisions while consulting with colleagues.
• Ability to deal with difficult/stressful/conflict situations.
• Ability to attain operating rules and competence with motivation to retain that competence.
• Ability to provide good, accurate information to customers and colleagues.

Responsibilities

• Dealing with unexpected delays and emergencies and reporting delays in real time.
• Ensuring duties are carried out in accordance with the Safety Responsibility Statement for the post.
• Adhering to all rules, procedures and acting on instructions; promoting a positive safety culture and awareness.
• Uphold revenue protection through checking customer tickets and travel documentation; ensuring validity for the journey, selling tickets where appropriate and addressing customers who do not have tickets or are unable to pay on the train.
• Managing the on-train customer service consistently by providing good, regular and accurate information to customers, the train driver, station staff, the Control Office and others as necessary.

Skills

Problem solving

Conflict management

Rule compliance

Customer information

Job description

The Role

As a Train Manager you will ensure that Transport for Wales operate trains in a safe and timely manager whilst providing help and information to all customers.

Role Responsibilities

• Dealing with unexpected delays, situations or emergencies and reporting all delays in real-time
• Ensuring that all duties are carried out in accordance with the Safety Responsibility Statement for the post
• Adhering to all rules, procedures and acting on instructions. Having a robust understanding of railway safety and all rules and regulations; promoting a positive safety culture and awareness at all times
• Uphold revenue protection through checking customer tickets and travel documentation; ensuring validity for the journey, selling tickets where appropriate and addressing customers who do not have tickets or are unable to pay on the train.
• Managing the on-train customer service consistently by providing good, regular and accurate information to customers, the train driver, station staff, the Control Office and others as necessary

Who We're Looking For

• Ability to problem solve and make logical decisions, whilst consulting with colleagues and working as part of a wider team
• Ability to deal appropriately with difficult/stressful/conflict situations
• Ability to attain the appropriate operating rules and competence with motivation to retain that competence
• Ability to provide good, accurate and up to date information to customers and colleagues

Welsh Language Skills

While not essential for this role, Welsh language skills would make a great addition to your application.
TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels.

Who We Are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

We are actively recruiting for our Trainee Train Manager (Conductor) talent pool based at Machynlleth depot only.