Trainee Train Manager: Conductor Track

TfW Business Daily Group; Crewe; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Welsh language learning support

Job summary

Transport for Wales is recruiting for a Trainee Train Manager (Conductor) at Crewe depot to help ensure the safe and timely operation of trains while assisting customers with information and guidance.

As a trainee, you will learn railway safety rules, customer service, and revenue protection, working under supervision to develop essential competencies for progression in a dynamic transport network.

Qualifications

• Ability to problem solve and make logical decisions while consulting with colleagues.
• Ability to deal with difficult, stressful or conflict situations.
• Ability to attain the appropriate operating rules and competence with motivation to retain that competence.
• Ability to provide good, accurate and up to date information to customers and colleagues.

Responsibilities

• Dealing with unexpected delays, situations or emergencies and reporting all delays in real-time.
• Ensuring that all duties are carried out in accordance with the Safety Responsibility Statement for the post.
• Adhering to all rules, procedures and acting on instructions; having a robust understanding of railway safety and promoting a positive safety culture.
• Uphold revenue protection through checking customer tickets and travel documentation; ensuring validity for the journey, selling tickets where appropriate and addressing customers who do not have tickets or are unable to pay on the train.
• Managing the on-train customer service consistently by providing good, regular and accurate information to customers, the train driver, station staff, the Control Office and others as necessary

Skills

Problem solving

Decision making

Customer service

Teamwork

Communication

Job description

Transport for Wales is recruiting for a Trainee Train Manager (Conductor) at Crewe depot to help ensure the safe and timely operation of trains while assisting customers with information and guidance.

As a trainee, you will learn railway safety rules, customer service, and revenue protection, working under supervision to develop essential competencies for progression in a dynamic transport network.