Trainee Train Manager - Crewe (Talent Pool)

TfW Business Daily Group; Crewe; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Welsh language learning support

Job summary

Transport for Wales is recruiting for a Trainee Train Manager (Conductor) at Crewe depot to help ensure the safe and timely operation of trains while assisting customers with information and guidance.

As a trainee, you will learn railway safety rules, customer service, and revenue protection, working under supervision to develop essential competencies for progression in a dynamic transport network.

Qualifications

• Ability to problem solve and make logical decisions while consulting with colleagues.
• Ability to deal with difficult, stressful or conflict situations.
• Ability to attain the appropriate operating rules and competence with motivation to retain that competence.
• Ability to provide good, accurate and up to date information to customers and colleagues.

Responsibilities

• Dealing with unexpected delays, situations or emergencies and reporting all delays in real-time.
• Ensuring that all duties are carried out in accordance with the Safety Responsibility Statement for the post.
• Adhering to all rules, procedures and acting on instructions; having a robust understanding of railway safety and promoting a positive safety culture.
• Uphold revenue protection through checking customer tickets and travel documentation; ensuring validity for the journey, selling tickets where appropriate and addressing customers who do not have tickets or are unable to pay on the train.
• Managing the on-train customer service consistently by providing good, regular and accurate information to customers, the train driver, station staff, the Control Office and others as necessary

Skills

Problem solving

Decision making

Customer service

Teamwork

Communication

Job description

Please note: If you have taken part in the assessment or interview process for a Trainee Train Manager (Conductor) position at any location within the last six months and were unsuccessful, we are unable to reconsider your application at this time. Please do not reapply until the six‑month period has passed.

Please only apply for only one depot. If you are within a suitable travel distance for more than one depot, this can be discussed at interview stage.

We are actively recruiting for our Trainee Train Manager (Conductor) talent pool based at Crewe depot only .If you are already in the existing talent pool, this advert will not affect your current position.

TheRole

As a Train Manager you will ensure that Transport for Wales operate trains in a safe and timely manager whilst providing help and information to all customers.

Role responsibilities

• Dealing with unexpected delays, situations or emergencies and reporting all delays in real-time
• Ensuring that all duties are carried out in accordance with the Safety Responsibility Statement for the post
• Adhering to all rules, procedures and acting on instructions. Having a robust understanding of railway safety and all rules and regulations; promoting a positive safety culture and awareness at all times
• Uphold revenue protection through checking customer tickets and travel documentation; ensuring validity for the journey, selling tickets where appropriate and addressing customers who do not have tickets or are unable to pay on the train.
• Managing the on-train customer service consistently by providing good, regular and accurate information to customers, the train driver, station staff, the Control Office and others as necessary

Who we're looking for

• Ability to problem solve and make logical decisions, whilst consulting with colleagues and working as part of a wider team
• Ability to deal appropriately with difficult/stressful/conflict situations
• Ability to attain the appropriate operating rules and competence with motivation to retain that competence
• Ability to provide good, accurate and up to date information to customers and colleagues

Welsh Language Skills

While not essential for this role, Welsh language skills would make a great addition to your application.

TfWsupport anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels.

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.