Trainee Train Conductor

Northern; Greater Manchester; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Benefits package

Job summary

Northern is seeking a Trainee Train Conductor in Manchester. You will be the face of our service, ensuring efficient operation of trains while delivering outstanding customer care. Duties include ticket checks, safety procedures, and assisting passengers throughout journeys.

The role requires working shifts including evenings, nights and weekends. Training lasts around three months with progression to a £37,132 annual salary on completion, plus overtime and benefits.

Qualifications

• Excellent communication and customer service skills.
• Ability to defuse conflicts and remain calm.
• Self-discipline and initiative in a safety-critical role.
• Ability to follow strict industry rules and procedures.
• Punctuality and good time management for on-time departures.
• Resilience to adapt to changing conditions and risks.
• Strong problem-solving abilities and attention to detail.
• High concentration for repetitive tasks with minimal distraction.
• Good situational awareness for hazard recognition and response.
• Ability to learn and retain safety information with regular assessments.

Responsibilities

• Operate train equipment, doors and controls.
• Greet passengers and provide information on routes and schedules.
• Check tickets and travel cards; handle fare collection.
• Provide excellent customer service and assist vulnerable passengers.
• Make clear onboard announcements and manage safety procedures.
• Ensure safe boarding and manage delays or emergencies as needed.
• Coordinate with drivers and control to keep trains on schedule.
• Maintain records of incidents, faults and passenger counts.

Skills

Communication

Conflict resolution

Self-discipline

Regulations compliance

Time management

Resilience

Problem solving

Concentration

Situational awareness

Safety knowledge

Job description

Job Title: Trainee Train Conductor

Business Function: Operations

Salary: Basic salary of £27,460 until successful completion of training (for approximately 3 months); rising to £37,132 per annum on completion of training. Plus commission, overtime and the Northern benefits package.

Role Type: Full Time.

Location: Manchester

Hours: Rolling 35 per week. Shift pattern includes evenings, nights and weekends (for example:03:00– 10:30,07:00 – 16:30, 15:30 – 12:30, 18:00 – 02:30).

Start Date: Please note this is for 2027 recruitment, with the first course scheduled in January. Attendance at an in-person Assessment Day in Manchester on Monday 30th November 2026 is mandatory for successful applicants. Please only apply if you are available to attend on this date.

As a Train Conductor, you'll be the face of our service, ensuring the efficient operation of our trains while providing exceptional customer care. From checking tickets to managing onboard safety and looking after passengers, you can be sure that no two days will ever be the same.

What You’ll Be Doing

• Inspect & Operate: Train equipment, doors, and controls.
• Greet Passengers: Create a welcoming atmosphere for all.
• Check Tickets: Verify passenger tickets and travel cards.
• Provide Information: Answer questions on routes, schedules, and connections.
• Make Announcements: Provide clear updates over the onboard PA system.
• Ensure Safe Boarding: Help passengers safely board and disembark the train.
• Handle Delays & Emergencies: Confidently manage unexpected delays, issues, or emergencies.

Key Responsibilities

As a Train Conductor, every day is unique bringing new faces and fresh challenges. Your main duties include:

• Train Operations: Coordinate with Drivers and Operational Teams keeping the train running smoothly, stick to schedules, monitor signals, and stay in touch with Control.
• Customer Assistance: Help passengers on and off, check tickets, provide information & handle inquires, ensure a safe, comfortable journey, assist vulnerable customers, deescalate conflicts, and maintain a welcoming atmosphere.
• Safety & Compliance: Enforce safety rules, manage door procedures, conduct inspections, and handle emergencies, including leading evacuations if needed. You’ll be fully trained and regularly assessed on all safety standards.
• Fare Collection: Collect fares, validate tickets, and tackle fare evasion.
• Communication: Provide updates on delays or disruptions, relaying important information to passengers.
• Reporting: Maintain accurate records of customer counts, ticket sales and detailed reports on incidents, faults and delays.
• Customer Service: Deliver a professional service, handle complaints, and create a positive enjoyable travel experience.
• Utilise Tech: Daily use of technology including tablets and body worn cameras.
• Knowledge Retention: Learn and retain high volumes of detailed information relating to safety standards, with regular assessments to keep your skills sharp.

About You

The role of a Train Conductor is safety critical and is subject to Rail Safety & Standards Board (RSSB) regulations. You MUST meet the following criteria for this position, or your application will be automatically rejected:

• Currently live within a 45-minute car journey from the station you work from.
• Be at least 18 years of age at the time of application.
• Pass the RIS3452 Train Worker medical assessment, including drugs and alcohol screening.
• Commit to working early, late and weekend shifts – without relying on public transport (for example: 03:00 – 10:30, 07:00 – 16:30, 15:30 – 12:30, 18:00 – 02:30).

You Will Also Possess the Following Skill Set

• Exceptional communication skills. You’ll be personable, courteous, empathetic, patient and able to demonstrate outstanding customer service.
• You will have the ability to handle and defuse conflicts, offering effective conflict resolution strategies.
• Self-disciplined, with the ability to work independently using your own initiative.
• Able to work to and enforce strict industry standard rules and regulations.
• Punctual with excellent time management skills, ensuring your train departs as scheduled.
• Resilient and adaptable with the ability to face multiple different challenges and prioritise them depending on risk.
• Good problem-solving skills.
• Excellent concentration skills, remaining focused on repetitive tasks whilst managing distractions.
• Situational awareness with the ability to anticipate and react appropriately to hazards or potential problems.
• Able to learn and retain high volumes of detailed safety information which will be regularly assessed to ensure knowledge is maintained at the highest level.

Important Information – Please Read

• The recruitment process for this role is expected to take approximately three months due to the nature of the position and required training. We receive an incredibly high volume of applications and screen each one with careful consideration, so you may not hear back from us for up to 12 weeks whilst it’s still being processed.
• Successful candidates will be invited to a face-to-face assessment day, which will include both individual & group assessments and competency-based questions. If you pass the final interview stage, a conditional offer will be made, subject to available training course placements and passing required medical, DBS and reference checks.
• Due to the high volume of applications, we receive, anyone that has interviewed for a conductor position within a 1-year timeframe could be automatically rejected.
• We do not accept AI applications. Any suspected use of AI as part of your application will also result in immediate rejection.
• Northern reserves the right to close