Trainee Tenancy Services Officer

London Borough of Sutton; Kingston upon Thames; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Generous annual leave

Hybrid working

Local Government Pension Scheme

Employee discounts

Cycle to work scheme

Job summary

London Borough of Sutton is seeking a Housing Management professional to deliver an integrated service to tenants and leaseholders across a 250-property patch. The role requires proactive engagement with residents, councillors, and partners, ensuring compliance with regulatory standards and robust tenancy management.

The post reports to the Lead Officer, Tenancy Services, with a minimum presence in the office/on-site four days a week.

Qualifications

• Deliver an integrated housing service to tenants and leaseholders, collaborating with ward councillors and resident associations.
• Proactive, customer-focused housing management to meet legal and contractual obligations.

Responsibilities

• Be visible on the estate and ensure safe, well-maintained environments.
• Provide advice and support to residents.
• Encourage resident involvement to shape the service.
• Manage a patch of 250 properties across the borough.
• Report to the Lead Officer, Tenancy Services for Landlord Services.
• Office/on-site four days a week.

Skills

Proactive and responsive

Housing management

Stakeholder engagement

Numeracy

Written communication

Consumer standards knowledge

Adaptability

Innovation and creativity

IT systems experience

Commitment to development

Education

Minimum of 1 year of housing management experience

Level 3 housing qualification within 2 years

Job description

Found in zone 6 with good transport links in and out of London, Kingston is a vibrant and diverse university town which creates the rich sense of community shared across the borough and its Residents. Kingston boasts an idyllic riverside location, good shopping and great restaurants, as well as a mix of modern and historic town centre. Kingston has lots of open parklands and cycle routes that help connect the district town centres into an enjoyable place to live and work.

We are passionate about working closely with our residents and vulnerable groups to help them maintain their independence and create a balance between support and independent living.

About the Role and our Ideal Candidate

The key attributes of the role include:

• Delivering an integrated housing service to tenants and leasehold customers. Working collaboratively with other teams, ward councillors, resident associations to achieve and sustain tenancies in sustainable communities.
• Providing a proactive and customer focused housing management service across the borough to ensure the Council fulfils its legal and contractual obligations to residents and leaseholders.
• Being visible on your estate, taking action to make sure our estates are safe and well maintained. Providing advice and support to residents.
• Actively encourage residents to get involved to help shape the future of the housing management service.
• Managing a patch of 250 properties across the borough.

The role reports directly to the Lead Officer, Tenancy Services for Landlord Services and is responsible for providing a housing management service to an allocated geographical area. There is currently no line management responsibility.

In order to successfully deliver the responsibilities of the role, you will need to:

• Be proactive and responsive
• Hold an educational qualification
• Willing to obtain a Level 3 housing qualification within 2 years.
• Have a good understanding of the scope of housing/tenancy management services
• Understanding of Consumer Standards and Regulatory Requirements for the housing sector.
• Be part of Housing Surgeries which are based across the borough and in the office
• Be Numerate and have good written communication skills
• Be able to work successfully with key stakeholders within and outside of the Council including Members, residents, businesses, communities, partner organisations and other public services
• Demonstrate agility and adaptability in mindset and ways of working
• Demonstrate innovation and creativity
• Have a track record of using IT systems successfully to enhance the delivery of housing/tenancy management.
• Demonstrate commitment to own personal and professional development to meet the changing demands of the role
• Demonstrate a high level of innovation and creativity.

About Us

The Council is focused on delivering the best possible outcomes for its residents. To do this the Council needs employees who thrive in an agile and networked organisation and can provide a housing service that reflects the needs of its residents.

The Housing Service has seen some exciting changes in the past year; taking handover of the 202 new homes on Cambridge Road Estate as part of phase 1 of the regeneration programme, welcoming 101 families as part of the small sites programme.

This position is aimed at an individual who has begun their career in housing management with a minimum of 1 years experience. The role will play a part in ensuring that the Housing Service remains regulatory compliant. As part of the role, training will be provided to obtain a housing qualification.

The post holder will be required to be in the office/ on-site a minimum of 4 days a week.

Our Offer To You

As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:

• A generous annual leave entitlement of 25-32 days, plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade.
• Enhanced Maternity, Paternity, shared parental, adoption and dependents leave
• Three volunteering days per year in Kingston
• Hybrid working (dependent on the role)
• Flexible and agile working arrangements using Google Chromebooks
• Learning and development portal offering a range of courses
• Discounts on a range of local shops, restaurants, gyms and leisure centres
• Interest free season ticket loans
• Local Government Pension Scheme
• Bicycle loan facilities and cycle to work scheme
• Electric vehicle leasing scheme
• Confidential health & wellbeing and counselling support

Additional Information

We are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.

To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.

We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.

The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.