Trainee Technician

BUUK Infrastructure; Abbots Worthy; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Company pension 10%

33 days holiday

Training provided

Supportive OFNL environment

Job summary

BUUK Infrastructure is recruiting a Fibre Field Technician to support the OFNL network across Winchester, Southampton, Portsmouth and surrounding areas. The role involves maintenance of FTTP telecoms equipment, participation in a standby rota, and collaboration with NOC and field teams.

Full training provided and a focus on safe, professional service delivery. You will be based on site, occasionally travelling to customer premises, and you will contribute to incident response, documentation, and

Qualifications

• DBS check required due to going into customers' homes.
• Driving licence required.
• Participation in a standby rota.
• Experience in network maintenance tasks, GPON/FTTH technology or telecom environments.

Responsibilities

• Provide support to NOC and Field engineering teams.
• Participate in a call-out rota and diagnose faults during out-of-hours.
• Contribute to delivery of OFNL services.
• Maintain OFNL network equipment daily.
• Perform site audits against network standards.
• Wear PPE and act as OFNL representative for third-party access.
• Provide remote hands for NOC engineering teams and support field engineers.
• Create and maintain OFNL documentation.
• Attend training to stay up to date with technologies.
• Maintain professional conduct at all times.
• Demonstrate enthusiasm for customer service and teamwork.
• Communicate effectively with staff at all levels.
• Display initiative and logical decision-making.
• Follow BU-UK and OFNL procedures.
• Solve problems and adapt to changing work practices.
• Work independently and in teams to meet targets.
• Take on responsibilities and learn continually.
• Prioritise multiple tasks and manage workload.
• Be self-motivated and technically curious.
• Be able to use an OTDR tester and analyse results.
• Adapt to changing work environments.

Skills

Customer service

Problem solving

Teamwork

Safety awareness

Education

City & Guilds 3667-02

NRSWA certificate

Safety underground certificate SA002

Duct survey certificate S6

Tools

OTDR tester

Hand-held tools

Job description

Providing support to our Network Operation Centre (NOC) and Field engineering teams. This position will also require participation in a call‑out rota to be first responders and carry initial fault diagnosis or maintenance work during out‑of‑hours periods including weekends and public holidays. Contribute to the successful delivery of OFNL services. Day‑to‑day maintenance of OFNL network equipment. Site audits against network design standards and specifications. Work safely at all times wearing relevant PPE that is supplied. Act as an OFNL representative and provide escort for third‑party access as required. Provide remote hands for NOC engineering teams. Provide support to field engineers during 2‑person activities. Create and maintain OFNL documentation as required. Attend training courses and keep up to date with relevant technologies. Always conduct themselves professionally.

Responsibilities

• Providing support to our Network Operation Centre (NOC) and Field engineering teams.
• Participation in a call‑out rota to be first responders and carry initial fault diagnosis or maintenance work during out‑of‑hours periods including weekends and public holidays.
• Contribute to the successful delivery of OFNL services.
• Day‑to‑day maintenance of OFNL network equipment.
• Site audits against network design standards and specifications.
• Work safely at all times wearing relevant PPE that is supplied.
• Act as an OFNL representative and provide escort for third‑party access as required.
• Provide remote hands for NOC engineering teams.
• Provide support to field engineers during 2‑person activities.
• Create and maintain OFNL documentation as required.
• Attend training courses and keep up to date with relevant technologies.
• Always conduct themselves professionally.
• Demonstrate an enthusiastic and energetic approach and a passion for customer service.
• Communicate both verbally and in writing and form good relationships with staff at other levels within the business.
• Display initiative, make rational and appropriate decisions.
• Be proficient in following BU‑UK and OFNL procedures.
• Be capable of solving problems and overcoming obstacles.
• Achieve targets and assigned outcomes.
• Operate independently and as part of a team.
• Display positive attitudes to work.
• Take on responsibilities, challenges and learn.
• Manage multiple tasks and prioritise work.
• Have practical experience using hand‑held tools.
• Be self‑motivated and enthusiastic.
• Demonstrate technical aptitude and willingness to learn.
• Use an OTDR tester and analyse results.
• Adapt to changing work practices and environment.

Desirable Qualifications

• City & Guilds 3667‑02.
• NRSWA certificate.
• Safety underground certificate SA002.
• Duct survey certificate S6.
• Experience in network maintenance task, GPON/FTTH technology or telecom environment.

Conditions of Employment

• DBS check required due to going into customers' homes.
• Driving licence required.
• Participation in a standby rota.

What can you expect from us

• Cost of living annual pay review.
• Company pension contributions up to 10% if employees contribute 5%.
• 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.
• Enhanced maternity, paternity and adoption pay.
• Referral payment of £1000 (net of tax) for each successful referral.
• Hybrid working for eligible roles.
• Development opportunities to reach your career aspirations.

BUUK has an award‑winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day.

We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.

Research shows that women and people from different under‑represented backgrounds often only apply for a job if they meet 100% of the listed qualifications.

Please note we reserve the right to close the role early.

You can also ask us about flexible working options.

TPBN1_UKTJ

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for Fibre Field Technician who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. This is a field based role covering Winchester, Southampton, Portsmouth and surrounding areas. Full training will be provided.

Purpose of this role: Field based role facilitating the maintenance and incident response for events on the OFNL network. Your key responsibilities are: Perform routine maintenance of telecoms equipment deployed in our Fibre To The Premises (FTTP) network. Working for the OFNL wholesale/operational brand.