Trainee Technical Support Engineer

Hochiki; Dartford; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading company in the fire detection industry is seeking a Junior/Trainee Technical Support Engineer to provide essential support for its products. The role involves direct communication with customers, assisting staff, and maintaining product standards. Candidates will receive full training and benefit from a supportive work environment, including comprehensive perks and development opportunities.

Benefits

24 days holiday plus bank holidays

Employee Assistance Programme (Wisdom)

Unlimited access to 24/7 GP

Financial well-being scheme

Enhanced workplace pension

Free Mental Health First Aid courses

Cycle to work scheme

Company events

Volunteer day

Qualifications

• Interest and knowledge of basic electronics and microprocessor-based technology.
• Understanding of Kentec's software configuration tool (Loop Explorer) is advantageous.
• Full training provided on Kentec products.

Responsibilities

• Provide telephone, email, and field support to customers.
• Log calls onto the CRM system.
• Assist in the validation of new products to meet customer requirements.

Skills

Good communication skills

Understanding of electronics

Familiarity with MS Office

Job description

Kentec Electronics Ltd, during the last 40 years, has expanded into a major worldwide manufacturer of independent fire control panels. Over time, the Kentec brand has become known for its top-quality products, outstanding service, and exceptional support. Headquartered in Dartford, Kent, Kentec has established itself as a global leader, supplying control equipment to more than 90 countries across the world in multiple languages.

As part of the Hochiki Corporation - one of the world's most established and respected fire detection and life safety manufacturers, with over 100 years of history - Kentec is proud to have been a valued member of the Hochiki family for the past 13 years. This partnership has strengthened our position in the global market, enabling us to deliver world-class fire control panel solutions backed by decades of innovation, quality, and reliability. Our shared values and long-standing collaboration continue to drive progress, excellence, and customer trust across the industry.

Job title: Junior/Trainee Technical Support Engineer

Main purpose of job: To provide technical support to all customers on all Kentec products, both in the UK and Rest of World.

To provide technical support to Kentec staff on all Kentec products.

Department: Technical Support

Location/Branch: Unit 26, Dartford

Position reports to:

Technical Support Supervisor (Richard Davey

Length of contract: Permanent

Main duties

-To provide telephone, email and field support to customers and Kentec staff

-To log calls onto the call logging system (CRM).

-To liaise with and support the Hochiki Global Technical Support Team.

-To report any problems related to the product or documentation gained from technical support correspondence.

-To assist in the validation of new Kentec products, to ensure they meet customer requirements.

-To assist in the preparation and verification of technical documentation for Kentec products

-To keep up to date with current technologies in the fire industry.

-To keep up to date with product standards.

-To provide suggestions and ideas for new products or enhancements to current products.

Person Specification

• Good communication and people skills.
• Understanding of Kentec's products portfolio is advantageous (full training given to the right candidate).
• Familiar with MS Office (Outlook, Word, Excel).
• Interest and knowledge of basic electronics and microprocessor-based technology is important.
• Understanding of Kentec's software configuration tool (Loop Explorer) is advantageous.

Job Specifics

• Working hours: 08:30-17:00 (08:30 - 16:00 Friday)
• 24 days holiday, in addition to bank holidays, increasing with the years of service.
• Employee Assistance Programme (Wisdom)
• Unlimited access to 24/7 GP and wellbeing experts (Metlife)
• Support for Loved Ones during difficult times (Everest)
• Financial well-being scheme (Salary Finance)
• Employee Referral Scheme
• Enhanced workplace pension
• Enhanced parental leave
• Free Mental Health First Aid courses (M.H.F.A.)
• Life Assurance
• Cycle to work scheme
• Internal Trainings
• Company Events
• Long Service Awards
• Employee benefits, discounts and perks (Kencheck)
• Volunteer with a charity of your choice for a day each year
• Get the latest tech at the best price and spread the payment over your salary, interest-free.