Customer Support Technician Apprentice - Guildford

Getting In Limited; Guildford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Support Technician Apprentice to join their dynamic team in Guildford. This role offers a unique blend of hands-on experience and training, allowing you to engage directly with a diverse range of customers, from local businesses to large corporations. You'll be responsible for installations, repairs, and providing exceptional customer service while learning about the latest technology solutions. With a focus on personal development, this apprenticeship is your chance to gain a nationally recognized qualification and build a successful career in technology. Join a supportive environment where your contributions truly matter!

Qualifications

• Passionate about technology with a proactive attitude.
• Willingness to learn and engage with customers directly.

Responsibilities

• Assist with installations and repairs at customer sites.
• Provide recommendations on digital products and solutions.

Skills

Communication skills

Customer care skills

Problem solving skills

Logical thinking

Initiative

Education

Level 3 qualification in Information Communication

Job description

Apply to: Customer Support Technician Apprentice - Guildford

Apply From: 14/03/2025

Learning Provider

Delivered by FIREBRAND TRAINING LIMITED

Employer

BT GROUP PLC

Vacancy Description

Our Support Technicians look after service in the Field – this means working on-site with our diverse range of customers, from small local businesses right up to large FTSE 100 corporate organisations – no two days are the same! Some of our larger and complex customers have very specific needs from our teams and that’s what we’re here to serve. That could be anything from provision or repair, hardware, software or infrastructure.

As a Customer Support Technician, you will be working in the Field day-to-day and have direct exposure to our customers. Working on customer sites every day means you’ll need to be prepared to travel around, but that’s part of the fun! You get to see our technology being used in lots of different, innovative ways, and you get to be part of it. You will attend customer sites to help with installations where engineering support is required to set-up, install, and carry out non-complex and simple repairs.

You will also be able to confidently talk through ideas and problems a customer may have in connection to the BT portfolio. You will make sure customer’s services and solutions are set up and optimised. You will also make recommendations on new digital product and service solutions and may even sell them to the customer!

This is an incredible opportunity for someone who is passionate about technology, but that doesn’t mean you have to be super technical – we’ll give you all the training you need to get you up and running to progress your career within the Field and beyond. Behaviour is more important to us, so if you have a proactive attitude and you love having great conversations, apply today!

Key Details

Vacancy Title

Customer Support Technician Apprentice - Guildford

Employer Description

You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.

From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through your learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating. This is your chance to make a real difference to the world. Grab it.

Vacancy Location

Leapale Road GU1 4BD

Wage Frequency

Custom

Number of Vacancies

2

Vacancy Reference Number

1000308870

Key Dates

Apply From

14/03/2025

Closing Date For Applications

2025-04-11 23:59:59

Interview Begin From

Possible Start Date

2025-09-08 00:00:00

Training

Training to be Provided

This apprenticeship will last 18 months, and you’ll spend a minimum of 20% of your working hours dedicated to learning and studying. You’ll also complete one “study day” a week.

At the end of your hard work, you will gain a level 3 qualification in Information Communication. As an apprentice, you will study for a nationally recognised qualification as you gain hands-on experience in our industry. Please note if your apprenticeship is in Scotland you may study towards a slightly different qualification with different skills.

Learning Provider

FIREBRAND TRAINING LIMITED

Skills Required

Communication skills, Customer care skills, Problem solving skills, Logical thinking, Initiative