Trainee- Technical Sales Support Engineer

Jotun Dekorativ Marketing; Flixborough; On-site; GBP 37,000 - 54,000; Full time

Benefits offered by this job

Company pension

Competitive salary and benefits

International travel opportunities

Supportive working environment

Job summary

Jotun Paints (Europe) Ltd in the UK is seeking a candidate to support sales by ensuring technically correct bids and documentation, and by investigating complaints to determine root causes. You will participate in customer meetings to minimise risks and ensure customer expectations are met.

The role involves handling technical inquiries, providing project-specific procedures, and supporting the use of sales tools while contributing to risk management and learning from incident reviews.

Qualifications

• Act on own initiative with clear priorities.
• Persuade others and promote plans effectively.
• Communicate with clear, precise messages in a structured manner.

Responsibilities

• Verify quality of technical information in bids and specifications to ensure compliance with standards.
• Support sales by providing documentation and draft specifications.
• Handle complaint cases by investigation and root-cause analysis.
• Assist sales units with Risk Calculators and Project Evaluation documents.
• Comment on risk assessments to minimise exposure to Jotun.
• Respond to technical inquiries from customers promptly per guidelines.
• Share learnings to reduce recurrence of claims.
• Conduct site inspections of coating projects when required.

Skills

Initiative

Persuasion

Prioritization

Communication

Job description

SUMMARY OF THE ROLE

Support sales in selling technically correct systems and use of products by quality assuring that bids are in accordance with technical requirements and taking part in customer meetings to minimise risks to Jotun and ensure that customers’ expectations are met. Support complaints handling by carrying out investigations, identification of possible root causes and documentation of assigned complaints in order to conclude the technical aspect of a complaint.

RESPONSIBILITIES

• Verify the quality of technical information in bids and specifications by ensuring that written documentation contains reliable and correct technical information to ensure compliance with global standards and customer requirements, and that Jotun is perceived as a preferred supplier
• Support sales personnel by providing relevant documentation, making draft specifications and project-specific procedures to ensure that the right products and solutions are used for the right purpose and in line with customer expectations
• Responsible for handling complaint cases by investigation, analysis of possible root causes, reporting and executing all stages of complaint handling to its conclusion.
• Support the sales units in the use of TSS tools as part of the sales process such as Risk Calculators, Project Evaluation documents and guarantees.
• Continuously evaluate and comment on risk assessments by identifying potential risks and suggesting countermeasures in order to minimise risk exposure to Jotun
• Ensure that all technical inquiries from customers (via sales) on product use, risk assessments, and guarantees are responded to in a timely manner as per Jotun policies and technical guidelines ensuring the correct use of products/specifications
• Share learning and knowledge from complaint cases by documenting corrective actions taken and their effectiveness, in order to limit the occurrence of the claim and Jotun’s risk exposure
• Conduct site inspection of coating projects as required

WHAT WE ARE LOOKING FOR

We are looking for a candidate that can: Demonstrate that they can act on their own initiative Persuade others, promote plans and their ideas successfully Use methodical methods of working with clear priorities allocating resources appropriately Be effective in their communication with clear and precise messages that are delivered in a structured manner Be aware of their own development needs and use their strengths to further develop

WHAT WE OFFER

• A supportive working environment
• Competitive salary and benefits package
• Company pension
• Opportunity for international travel

POSITION INFORMATION

• Company: Jotun Paints (Europe) Ltd
• Contract Type: Regular Time Type: Full time
• CLOSING DATE (dd.mm.yyyy): 10.09.2026

WHO WE ARE

Jotun in Europe and Central Asia (ECA) has 18 different legal entities and operates 7 production facilities. The region has approximately 2000 employees who work across four markets: Marine, Protective, Powder and Decorative. Jotun ECA is committed to an ambitious growth strategy. Our employees are the real value in our companies as individuals and teams. We strive to provide our employees with meaningful and challenging work, rewarding them through continued learning and development driven by our values of Loyalty, Care, Respect and Boldness.

Jotun Paints (Europe) Ltd's head office is based in Scunthorpe, North Lincolnshire and the Factory has been operational for over 30 years producing coatings to be distributed throughout Europe. We also have various sales offices located around the UK and Ireland with the company employing more than 270 people working across the Marine, Protective, Powder and Decorative markets. The company is people orientated offering opportunities for progression, learning and development in a friendly and supportive work environment undepinned by Jotun's core values; Loyalty, Care, Respect and Boldness.

Visit our Career Page to know more about life at Jotun.

Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.

Jotun is one of the world’s leading manufacturers of decorative paints, marine, protective, and powder coatings. The Group has 68 companies and 40 production facilities globally, and over 10 933 employees. Jotun products are available in more than 100 countries through own subsidiaries, joint ventures, branch offices, dealers and distributors. The Jotun Group’s sales in 2025 was NOK 34.3 billion. The Jotun Group is organised into four segments and five geographical regions, and has its head office in Sandefjord, Norway.

Find out what life at Jotun is like. Meet some of your colleagues and get a feeling for the company culture.

Jotun believes that paints and coatings play a key role in a sustainable future. We strive to act responsibly in everything we do, and protect property with a minimum environmental impact. We embrace responsibility for our employees and the societies where we operate. With a strong corporate culture and sound values, we create a safe, diverse and inclusive workplace where people can grow. In addition, Jotun strives to make a positive impact through community initiatives and collaboration