Trainee Shift Leader

McDonald's United Kingdom; Baildon; On-site; GBP 19,000 - 23,000; Full time

Job summary

McDonald’s United Kingdom is offering an accelerated nine-month training programme in the Leeds/Bradford/Shipley area for a Trainee Shift Leader. You will start as a Trainee Shift Leader and be promoted to Shift Leader after successful training, with potential to advance to First Assistant Manager and beyond, in a franchisee-based environment.

The role focuses on leading and coaching a team within a fast-paced restaurant, building sales and delivering exceptional customer experiences, while

Qualifications

• Experience in managing and leading teams within retail, hospitality or customer-focused environments.
• Willingness to work changeable shifts including weekends and bank holidays.
• Ambition and hands-on approach to learning.

Responsibilities

• Role model customer-focused behaviours and lead by example.
• Coach the team and provide feedback to improve performance.
• Build sales, drive profitability and deliver an outstanding customer experience.
• Lead the team to deliver gold standard food and service.

Job description

Who are McDonald’s?

McDonald's is the largest family restaurant in the world, serving approximately 70 million customers across 40,000 restaurants a day, in more than 100 countries. The UK & Ireland market is one of the most successful entities across the wider business, serving on average 4 million people a day. It has operated in UK since 1974, and the business is growing continuously with more than 1,450 restaurants and over 135,000 employees.

McDonald’s UK & Ireland has a proven track record of investing in the development of its employees and offering flexibility as part of its dedication to being a modern and progressive company. Every year, it invests over £40 million in developing people, giving every one of its employees the opportunity to take part in structured training.

McDonald’s buys ingredients from over 17,500 British and Irish farmers and spends over £1.1billion annually on its food and packaging requirements. McDonald’s is committed to supporting British and Irish farmers to ensure it can continue to source many of its ingredients from the UK and Ireland.

We are dedicated to using our scale for good: good for people, our industry, and the planet. From bold recycling initiatives and sustainable sourcing efforts to our partnership with ‘Ronald McDonald House’ charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.

The Job

As Shift Manager you will accomplish all shift work requirements by orienting, assisting, and coaching employees. You will ensure all standards are met by following production, productivity, quality, and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems.

You will be working within a £multi-million restaurant and managing a team of 100 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability, and delivering an outstanding customer experience.

We're a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel-good moments that are easy for everyone to enjoy.

Many of McDonald's restaurants are owned, run and operated under license by a network of Franchisee's, and the recruitment of this role will be Franchisee based.

What background should I have?

This fast-paced programme is open to people who have experience of managing and leading teams within the retail, hospitality business or a customer focused environment, and graduates.

Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays.

You start your role as a Trainee Shift Leader, being promoted to Shift Leader upon successful completion of training. There are also further opportunities to become an even bigger part of the core restaurant management support system, your journey could take you to First Assistant Manager, Business Manager and beyond! You are someone who inspires and motivates others with your ambition and hands on approach to learning.

What support and training will I receive?

Throughout your journey, we will give you the training, knowledge, and tools to further develop your skills to make you feel truly confident. You will be learning a lot, and you’ll be required to apply what you have learnt to lead by example and be effective in leading our teams, all whilst receiving regular check-ins along the way.

This accelerated training programme is the first step on the journey to leading and inspiring teams, within one of our restaurants in the Leeds / Bradford / Shipley area. Over the course of nine months, you’ll learn how our values shape our business from the ground up. The hands-on experience you will gain from working in our kitchens, service areas, customer areas and our drive-thru will give you the confidence to make your impact across each of our day parts. In addition, our values will guide how you lead our people on the shop floor and shape the experiences you provide for our customers. We want our customers and our people to feel valued and always appreciated, and you will help us achieve that as you gain momentum, and take responsibility, of shifts and our key systems and processes. Your passion for doing the right thing for our people and our customers will have you fired up by the idea of running your own successful business!

What will be expected of me when I have completed my initial training?

• Role model customer focused behaviours
• Act with integrity, honesty, and in line with McDonald’s and JH Restaurants values
• Display leadership by coaching the team and providing them feedback
• Guide the team to prepare the customer’s meal with care and respect – give your customers gold standard food and drink every time
• Lead the team to have a shared understanding and vision of an exceptional customer experience in line with our values
• Give your people and customers your full attention, smile, use eye contact and body language that is enthusiastic, energetic, and authentic
• Adapt to each customer’s needs – lead the team to provide an individual experience that exceeds their expectations
• Answer customer queries confidently and professionally – keep up to date with knowledge on our food and promotions
• Empower your team to bring their best selves to work and to deliver our Values
• Publically recognise and reinforce customer led behaviours
• Use initiative and confidence when interacting with colleagues and customers
• Show you care - treat all customers and colleagues with courtesy and respect
• Work as a supportive leader
• Embrace customer feedback as an opportunity for continuous improvement

What Team will I be a part of?

You’ll collaborate with our crew, crew trainers, customer care teams, and managers of all levels who will support you on your intensive learning journey.

Every day in McDonald’s is different and to complete the training period, you will need determination and to give maximum effort across every task. Our teams are well adapted to our ever-changing business and customer needs, being open to change is a value that will help you to lead them through any challenge you face as a team.

As a part of the McFamily, you’ll embark on a career with us where you will develop your skills in a leading business environment, you’ll get to know our values and how our people bring them to life.

… and of course, have a great time along the way.

At McDonald’s we are People from all Walks of Life...

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers.

We have a strong heritage of diversity and representation within our communities, of which we are proud. The diversity of our people, customers, Franchisees, and suppliers give us strength.

We do not tolerate inequality, injustice, or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.”