People Manager

McDonald's United Kingdom; Alcombe; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Training & career opportunities

Holiday pay

Pension scheme

Private health care

Meal allowance

Employee discounts

Job summary

McDonald’s United Kingdom is seeking an inspired People Manager to join the restaurant leadership team. You will drive the People Strategy, coach leaders, and ensure a high-quality experience for both employees and customers.

In this role you will coordinate training programs, lead recruitment efforts, and support managers with performance and attendance processes in a fast-paced environment. The position offers growth within our People Team and a strong focus on development.

Qualifications

• HR leadership experience in fast-paced retail or hospitality environments.
• Level 3 CIPD desirable with opportunity for development.
• Strong people skills with coaching and feedback abilities.
• Ability to drive a values-based culture and operational excellence.

Responsibilities

• Lead the People Strategy and provide coaching to the restaurant leadership team.
• Coordinate and plan training to upskill teams and enhance customer experience.
• Plan and manage recruitment for restaurant staffing needs and onboarding of new hires.
• Support managers with performance, attendance, and disciplinary processes to ensure fair outcomes.

Skills

People leadership

HR management

Team development

Recruiting & onboarding

Education

CIPD Level 3

Job description

Are you passionate about people and culture, like to be part of a dynamic and thriving organisation and work as part of a leadership team to deliver great employee and customer experiences? If the answer to that is yes, read on…..!

McDonald's is the largest family restaurant in the world, serving approximately 69 million customers across 36,000 restaurants a day, in more than 100 countries. The UK & Ireland market is one of the most successful entities across the wider business, serving on average 4 million people a day. It has operated in the UK since 1974, and the business is growing continuously with more than 1,400 restaurants and over 140,000 employees. Orchestra Restaurants Limited is a franchise owned group that operates as part of the McDonalds brand. We have restaurants across Devon and Somerset comprising of around 1,400 employees. We're a people business just as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel-good moments that are easy for everyone to enjoy.

The People Manager role is a key leadership role within our restaurants and critical to delivering a fantastic experience for employees and our customers. From the minute you join us, our values will guide how you lead our people and shape the experiences you provide for our team and customers.

The Role

Due to an exciting expansion plan in 2026 we are looking to bring in new talent to our group. This role is an HR position working as part of a senior leadership team for a Business Manager (Restaurant Manager). You will play a key part in driving people focused, customer focused and commercially focused KPI’s. From there, your journey could take you to a more senior role then potentially develop further within HR and our People Team.

As part of your induction, you’ll learn how our values shape our business from the ground up. The hands-on experience you will gain from working alongside our teams in our kitchens, service areas, customer areas and our drive-thru will give you the confidence to make your impact across each of our day parts. As well as invaluable training from one of our existing HR Managers.

We want our customers and our people to feel valued and always appreciated. You will help us achieve this as you gain momentum and take responsibility for shifts and our key systems and processes. Your passion for doing the right thing for our people and our customers will have you fired up by the idea of running your own successful business!

People Manager job role includes:

• Support the restaurant’s business plan and bring this to life within the People agenda
• Lead on the delivery of the People Strategy and support bringing to life in the restaurant
• Co-ordinate and plan training
• Create an effective schedule focused on exceptional customer experience, team development and business growth
• Support the managers to deliver a proactive and fair process for all team absences, disciplinary and performance concern
• Work with managers to build an annual recruitment plan as well as completing recruitment for the restaurant
• Ensure we create a fantastic experience for all applicants and new starters
• Co-ordinate all performance appraisals to ensure they are timely and value adding and much more!

What will be expected of me?

• Role model people focused behaviour
• Act with integrity, honesty, and in line with our McDonald’s values
• Display leadership by coaching the team and providing them with feedback, training and development
• Lead the team to have a shared understanding and vision of an exceptional people experience
• Work with the wider management team to implement strategies to improve the business on growth and profitability
• Analyse trends inside and outside of the restaurants that can impact on the business

What Team will I be a part of?

You will be a key member of the restaurant leadership team and part of the regional People team working together with our crew, crew trainers and managers of all levels as a business leader.

What background do I need to have?

• This opportunity is open to people with HR experience leading teams, both in and out of the sector.
• Level 3 CIPD Qualification is desirable, with opportunity for further personal development within the role
• You are someone who inspires and motivates others with your ambition and hands on approach. Someone who will use their experience, energy and determination to succeed together as a team!
• Throughout your journey, we will give you the McDonalds training, knowledge and tools to further develop your skills to make you feel truly confident.
• Every day in McDonald’s is different fast paced and exciting if this sounds like a place that you would thrive.

Benefits package includes:

• Competitive salary
• bonus potential
• great training and career opportunities
• Holiday pay
• Service Awards
• Enrolment in Pension scheme
• Private Health care package
• Meal allowance
• Employee discounts from top high street and online brands
• and much more…