Trainee Service Technician

Webrecruit Ireland Ltd.; Nottingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Trainee Service Technician, where your role will be pivotal in delivering high-quality medical products to customers. This position offers a unique opportunity to learn and grow within a supportive environment, where training is provided to ensure your success. With a focus on customer service and a proactive approach, you'll help make a real difference in patient care. Enjoy a competitive salary, generous benefits, and the chance to be part of an Employee Ownership Trust, where your contributions are valued and rewarded. If you're ready to embark on a rewarding career path, this is the perfect opportunity for you.

Benefits

Basic starting salary of £22,500

Contributory pension scheme

33 days annual leave

Discounts and cashback on shopping

Salary sacrifice schemes including Cycle to Work

Full Induction and training support

Birthday treat

Death in Service benefit

Employee Ownership Trust benefits

Qualifications

• Proactive attitude and willingness to learn are essential.
• Full valid UK driving licence required for the role.

Responsibilities

• Deliver and maintain medical products at customer sites.
• Perform repairs and safety tests on medical devices.
• Provide product demonstrations and training to staff.

Skills

Mechanical or electrical interest/experience

Customer service skills

Basic PC skills

Communication skills

Hygiene and safety knowledge

Job description

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Trainee Service Technician
Nottingham

Are you ready to start your career with a company that places both its employees and customers at the heart of everything they do? If you're a motivated, customer-focused individual with a clean driving licence and a can-do attitude, we want to hear from you.

You’ll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and crucially their patients’ outcomes.

Established in 2010, Medstrom has grown substantially by being patient-focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to, and share in, the company’s success.

We are looking for a dedicated Trainee Service Technician to join us and help provide high-quality products to customers across Nottingham.

The Benefits:

• Basic starting salary of £22,500
• On-call rotation after six months, one week per cycle of all technicians
• Contributory pension scheme
• 33 days’ annual leave inclusive of bank holidays
• Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme along with other wellbeing benefits
• Salary sacrifice schemes including Cycle to Work
• Full Induction, with great training and support from dedicated team members
• Receive a treat on your birthday
• Death in Service benefit provided
• Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company

The Role:

As a Trainee Service Technician, you will ensure an effective and timely delivery and maintenance service to our customers. After training, this will include the delivery and set up of products for patients, within agreed delivery times, repair and proactive maintenance of products and support at the delivery stage to customers in various clinical environments.

Main responsibilities of the role:

• Deliver clean, ready-to-use, products to customer sites
• Collect products after use and return to the service centre location
• Disinfect, function check, repair and electrical safety test products - full training will be given
• Complete records of testing, delivery and collection within our computerised system
• Maintain available product stock and spare parts inventory
• Complete product modifications when required
• Provide product demonstrations and basic training to staff
• Maintain a clean and tidy work environment

Hours of work: 37.5 per week, Friday to Tuesday (to include two x 9-hour days Fri & Sat and three x 6.5 hour days Sun - Tues).

About You:

To join us as a Trainee Service Technician, ideally, you will need to have or be willing to develop the following skills:

• Mechanical or electrical interest/experience desirable, but not essential as full training will be provided
• Full, valid UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)
• Knowledge of Medstrom and/or other medical device manufacturers’ products would be desirable but not essential

You will also need the following:

• A proactive, ‘can-do’ attitude, keen and enthusiastic
• Excellent customer service skills
• The ability to communicate effectively
• The ability to work under your initiative and follow procedures to achieve deadlines
• Basic PC skills, including email and MS Office
• DBS-checked (or the willingness to complete one)

Basic knowledge of hygiene and safety rules would also be desirable.

In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and through our unique ownership model is continuing to grow, whilst offering great career opportunities for those that are keen to progress.

Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

Medstrom operates a zero-tolerance policy to any harassment, of any kind, towards our colleagues.