Trainee Parts Advisor

Shelbourne Motors; Portadown; On-site; GBP 21,000 - 34,000; Full time

Benefits offered by this job

30 days annual leave

Company pension scheme

Performance pay plan

Staff events

Job summary

Shelbourne Motors Portadown is seeking a Trainee Parts Advisor with excellent customer service skills and an organised approach. You will support internal and external customers, handle orders by phone, email, and in person, and assist with stock management.

The role requires a positive attitude, willingness to learn, and a valid clean driving licence for occasional deliveries. Previous customer-facing or stores experience is welcomed.

Qualifications

• Enthusiastic and organised candidate with strong customer service orientation.
• Willing to learn and adapt in a fast-paced automotive environment.
• Valid clean driving licence required for occasional parts delivery.

Responsibilities

• Sell parts to internal and external customers to hit targets.
• Optimise sales opportunities and take orders via phone, email and in person.
• Perform order picking and stock checks on a daily/weekly basis.
• Arrange parts in the stock room and assist with pre-picking for workshop.
• Deliver parts to trade customers as required.

Skills

Customer service

Organised

Driving licence

Positive attitude

Tools

Stock system

Job description

Shelbourne Motors is one of Northern Ireland’s most progressive and award-winning automotive groups. Operating across two state-of-the-art locations, we proudly represent Toyota, Nissan, Kia, Renault, Dacia and Maxus, alongside our AutoSelect used car supermarkets and our expanding Fleet (fleet4u) and Rental (SVRgo) divisions.

In recent years, Shelbourne Motors has undergone a major period of transformation and recognition.

Most recently, we were proudly awarded:

• Dealer Group of the Year 2024 & 2025
• EV Dealer of the Year 2025
• Best Marketing Campaign 2025
• Business Eye – Northern Ireland’s Fastest Growing Family Business
• AM Awards – Highly Commended: Best Marketing Strategy

Our success is driven by our people, our ambition, and our long-term Vision: To be the most trusted, customer-centred and sustainable automotive group. Our mission and values place customer experience, innovation, teamwork and zero-emissions leadership at the heart of everything we do. We are now seeking an organised, Parts Advisor, who has exemplary customers service skills to join our team.

Location: Portadown premises

Hours of work: Monday – Friday 8.30am - 5.30pm and alternate Saturday 9.00am - 1.00pm

The Role

As a Trainee Parts Advisor, you will be trained to provide excellent service to our internal and external customers on a daily basis and in a timely manner.

The role involves:-

• Selling parts to internal & external customers to achieve to the agreed targets
• Optimising sales opportunities
• Order taking via the telephone, email and face to face
• Order picking
• Carrying out daily / weekly stock checking
• Systematically arranging the parts in the stock room
• Assisting with the pre-picking of parts for service workshop team
• Delivering parts to our trade customers

THE PERSON

The ideal candidate will be enthusiastic, organised and willing to learn. Having a friendly outlook with a positive, can do attitude is essential, everything else we can teach you. It is essential for the successful candidate to have a valid clean driving licence as you may on occasions be required to deliver parts to our customers.

Ideally you will have a track record of working hard, preferably with a customer facing or stores role. More experienced candidates are welcome to apply.

Why Shelbourne?

As one of the fastest growing motor retailers in Northern Ireland we offer a competitive package for this role which will include but isn’t limited to;

• 30 days annual leave (increasing with long service)
• Company pension scheme
• Industry leading performance pay plan
• Company events

Shelbourne Motors Limited is an Equal Opportunities Employer.

Ref: PA.2026.60

Salary From £21,440 - £34,200 OTE - depending on experience

Benefits 30 days Annual Leave (increasing with length of service)
Employer Pension Contributions
Staff preferential vehicle purchase schemes
Free employer car parking

Shelbourne Motors Limited trading as Shelbourne Motors Portadown, Shelbourne Motors Nissan, Shelbourne Motors Newry, and Fleet4u is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Shelbourne Motors Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase. Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required

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