Trainee Optical Assistant

Specsavers group; Southampton; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Staff discounts

Birthday day off

WeCare and Headspace App

Enhanced parental leave

Enhanced sick pay

Great Place to Work status

Job summary

Specsavers in Southampton is seeking a proactive Trainee Optical Assistant to welcome customers, support the store team, and learn optical duties. No prior experience required; full training will be provided.

You will help with eye test bookings, frame fittings, and patient care while developing strong product knowledge and customer service skills in a collaborative retail environment.

Qualifications

• Passion for providing excellent customer service.
• Great teamwork and collaborative spirit.
• Strong communication and listening skills.
• Confidence in using IT systems and software.
• Attention to detail in customer interactions and records.
• Willingness to step out of comfort zone and learn.

Responsibilities

• Welcoming customers into store.
• Booking in eye tests.
• Pre-screening patients.
• Style advice and fitting of frames.
• Taking measurements.
• Answering and directing phone calls.

Skills

Customer service

Teamwork

Communication

IT systems

Attention to detail

Willingness to learn

Adaptability

Job description

So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. So, if you’ve ever considered a career in optics, this Trainee Optical Assistant role could be perfect for you.

As a Trainee Optical Assistant, you don’t need to have previous experience, you just need to be prepared to create an outstanding store environment for both our customers and our team, making sure every patient receives the best care in our stores.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Up to £12.91 an hour
• Full time (40 hours per week) including an element of weekend working
• Staff discounts
• Birthday day off on top of your standard allowance
• Health and wellbeing scheme and support: WeCare and Headspace App
• Enhanced parental leave
• Enhanced sick pay
• Working for a certified "Great Place to Work" company: Working at Specsavers | Great Place to Work® UK

What we’re looking for?

If this is still sounding like a bit of you, we do need you to have a few skills to get started as a Trainee Optical Assistant.These include:

• Passion for providing excellent customer service and making customers’ lives easier
• Great teamwork
• Good focus
• Confidence in using IT systems
• Excellent communication and listening skills
• Prepared to step out of your comfort zone and try something new
• Able to receive feedback and be open to development, knowing we’ll be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless).

Some responsibilities of this role include:

• Welcoming customers into store
• Booking in eye tests
• Pre-screening patients
• Style advice and fitting of frames
• Taking measurements
• Taking phones calls