Trainee Insurance Claims Handler — Hybrid Career Path

Lycetts; Newcastle upon Tyne; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Pension contribution 5% rising to 10%

Annual bonus scheme

Life Assurance (up to 4x salary)

Group Income Protection (up to 65%)

25 days annual leave (+ holidays)

Career development support for quals

Employee Assistance Programme

Job summary

Lycetts Insurance Brokers, part of Benefact Group, is seeking a Trainee Claims Handler in Newcastle, Edinburgh, Charlbury, or Catterick. The role offers comprehensive training and a clear path to a long-term claims career within a supportive team.

Hybrid working is available after probation. We value a positive attitude, eagerness to learn, and resilience over prior claims experience. Salary is competitive with benefits to support career growth.

Qualifications

• Excellent communication skills and a positive, professional attitude.
• Strong attention to detail and the ability to learn quickly.
• Good organisational skills and a desire to build a long-term career in claims.

Responsibilities

• Manage claims from notification to settlement.
• Guide clients through the claims process and liaise with insurers and specialists.
• Negotiate fair outcomes and maintain strong relationships with clients and partners.
• Deliver high-quality technical and customer service.

Skills

Strong communication

Positive attitude

Attention to detail

Fast learner

Organisational skills

Career in claims

Professional qualifications

Job description

Lycetts Insurance Brokers, part of Benefact Group, is seeking a Trainee Claims Handler in Newcastle, Edinburgh, Charlbury, or Catterick. The role offers comprehensive training and a clear path to a long-term claims career within a supportive team.

Hybrid working is available after probation. We value a positive attitude, eagerness to learn, and resilience over prior claims experience. Salary is competitive with benefits to support career growth.