Trainee Claims Handler

Lycetts; Newcastle upon Tyne; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Pension contribution 5% rising to 10%

Annual bonus scheme

Life Assurance (up to 4x salary)

Group Income Protection (up to 65%)

25 days annual leave (+ holidays)

Career development support for quals

Employee Assistance Programme

Job summary

Lycetts Insurance Brokers, part of Benefact Group, is seeking a Trainee Claims Handler in Newcastle, Edinburgh, Charlbury, or Catterick. The role offers comprehensive training and a clear path to a long-term claims career within a supportive team.

Hybrid working is available after probation. We value a positive attitude, eagerness to learn, and resilience over prior claims experience. Salary is competitive with benefits to support career growth.

Qualifications

• Excellent communication skills and a positive, professional attitude.
• Strong attention to detail and the ability to learn quickly.
• Good organisational skills and a desire to build a long-term career in claims.

Responsibilities

• Manage claims from notification to settlement.
• Guide clients through the claims process and liaise with insurers and specialists.
• Negotiate fair outcomes and maintain strong relationships with clients and partners.
• Deliver high-quality technical and customer service.

Skills

Strong communication

Positive attitude

Attention to detail

Fast learner

Organisational skills

Career in claims

Professional qualifications

Job description

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Newcastle, Edinburgh, Charlbury, or Catterick (hybrid Working after probation period)

About The Role

Lycetts Insurance Brokers, who are proudly part of Benefact Group, are looking for a Trainee Claims Handler to join our Newcastle, Edinburgh, Charlbury, or Catterick office.

We’re looking for someone who is eager to build a long-term career in insurance claims. Previous claims experience isn’t essential. What matters most is a positive attitude, a willingness to learn, resilience, and genuine curiosity. As a Trainee Claims Handler, you’ll receive comprehensive training and ongoing support from an experienced team, helping you develop the technical expertise and practical skills needed to succeed in a rewarding claims career.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.

What You’ll Be Doing

• Managing claims from first notification through to settlement
• Guiding clients through the claims process
• Liaising with insurers, loss adjusters, solicitors and other specialists
• Negotiating fair outcomes for clients
• Building strong relationships with colleagues and insurer partners
• Delivering a high standard of technical and customer service

What you’ll need to have

• Strong communication skills
• A positive and professional attitude
• Good attention to detail
• The ability to learn quicklyStrong organisational skills
• A genuine desire to build a long-term career within claims
• Commitment to progressing in Professional Industry Qualifications

Insurance experience is helpful but not essential. We would particularly welcome applications from individuals looking to move into a new area of the insurance industry or those seeking a fresh challenge.

What We Offer

• A competitive salary - let’s discuss it
• Hybrid working available upon successful completion of probation
• Employer pension contribution of 5% rising to 10% after 5 years membership of the pension scheme
• Annual Bonus scheme (Discretionary based on individual and company performance)
• Life Assurance cover up to 4 x salary, and Group Income Protection scheme up to 65% of salary
• 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively)
• Career development opportunities with funded support and financial incentives for all professional qualifications.
• An Employee Assistance Programme with a wide range of benefits helping employees to stay healthy and feel supported.

Hear from the hiring manager

Claims is one of the most rewarding areas of insurance. You’ll help people when they need support most, develop valuable technical expertise, and gain exposure to a wide range of industries, businesses and individuals. If you’re ambitious, eager to learn and enjoy helping people solve problems, we’d love to hear from you.

About Us

The Lycetts Group has over 60 years’ experience of providing a comprehensive range of insurance, risk management and financial advice to a broad cross section of commercial and private clients. We strive to be a trusted adviser to our clients and are proud of our continued high client satisfaction scores.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process

If you need any additional support during the recruitment process, then please let us know.

• Directory of Social Change’s UK Guides to Company Giving 2017-26