Trainee First Response Technician

Trinity Claims; Newcastle upon Tyne; On-site; GBP 20,000 - 30,000; Full time

Job summary

An innovative company in the insurance sector is seeking driven individuals for the Trainee First Response Technician role. This exciting position offers comprehensive training to help you become proficient in assessing damage and providing restoration services after adverse weather events. With a focus on customer satisfaction, you'll be the first point of contact for policyholders, ensuring their needs are met with care and professionalism. Enjoy a supportive work environment with numerous perks, including performance bonuses and opportunities for professional development. Join a team that values growth and excellence!

Benefits

Performance-based bonus

Cost of Living salary review

Employee of the Month awards

Refer a Friend bonus

23 days of holiday annually

Company sick pay scheme

One fully paid charity day

Employee Assistance Program

Life insurance

Enhanced pension options

Qualifications

• No previous experience needed; training provided.
• Full driving licence or working towards one required.

Responsibilities

• Visit policyholders' homes after weather events to assess damage.
• Set up drying equipment and ensure excellent customer service.

Skills

Customer Service Skills

Basic Computer Skills

Health and Safety Knowledge

Physical Ability

Job description

Join to apply for the Trainee First Response Technician role at Trinity Claims.

We are looking for driven individuals who want to build their careers in the insurance industry and join our fast-growing company. Our First Response team has ambitious growth plans. No previous experience is needed, as we will provide all necessary training to support you in becoming competent in your role.

As a Trainee First Response Technician, you will be the first person to visit our policyholders' homes after disastrous weather events, offering restoration and drying services. Your responsibilities will include assessing damage, cleaning and sanitising, setting up drying equipment, taking readings, and ensuring excellent customer service.

Requirements

• Full driving licence with no more than 3 points or working towards one
• Basic computer skills, or ability to operate PCs and tablets
• Basic Health and Safety knowledge
• Physical ability to lift and carry heavy and uneven items, such as furniture
• Politeness and excellent customer service skills

What we offer

• Performance-based bonus
• Cost of Living salary review every October
• £25 review premium per 5-star review
• Employee of the Month & Employee of the Year awards
• Refer a Friend bonus of £750 per successful placement
• 23 days of holiday annually
• Company sick pay scheme (1 week per year of service, up to 12 weeks full pay)
• One fully paid charity day per year
• Employee Assistance Program (EAP) including 6 free counselling sessions per issue
• Life insurance (4x salary) for employees aged 18-66, starting on first day
• Eye test vouchers
• Enhanced pension options
• Opportunity to gain professional qualifications through Trinity Academy and Apprenticeship programs, with 10 employees supported annually

We are proud to be an equal opportunities employer. We do not tolerate discrimination or harassment based on race, religion, sexual orientation, gender, age, disability, or any protected characteristic.