Trainee Field Service Technician

Carlsberg Britvic; Newcastle upon Tyne; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Monthly product allowance

Private Medical options

Life Assurance

Company bonus scheme

Access to 24/7 GP services

Enhanced pension contribution

Generous holiday

Range of discounts

Job summary

Carlsberg Britvic is seeking a Technical Service Trainee to support the installation and service of soft drinks equipment at customer sites across the North East. You will work with an experienced technician to deliver high-quality service and build strong customer relationships.

The role provides comprehensive training, a 6-month fixed-term contract, and a competitive benefits package including medical, pension and bonus schemes.

Qualifications

• A customer-focused approach with a genuine interest in helping people.
• Good practical, hands-on skills and confidence working with equipment.
• Strong communication and relationship-building skills.
• Ability to work independently and use your own initiative.
• Flexible and adaptable approach to work.
• An interest or background in DIY, maintenance or other practical/technical work would be advantageous.
• Previous technical experience is not essential, as comprehensive training and ongoing support will be provided.

Responsibilities

• Support Technical Service Representatives with the installation of soft drinks dispense equipment across a variety of customer locations.
• Deliver high-quality technical service and ensure installations are completed to the required standards.
• Provide an excellent customer experience and create a positive first impression.
• Educate customers on equipment use, food hygiene responsibilities and basic fault diagnosis.
• Help maximise equipment uptime and minimise service calls following installation.
• Build positive relationships with customers and provide a professional and helpful service.
• Work independently and manage day-to-day activities effectively.
• Ensure all work is completed safely and to the required quality standards.

Job description

Job Title: Technical Service Trainee

Location: Field-based role covering customer sites across North East (Newcastle)

Job Length: 6 months Fix-term contract

Working Hours: Full time, Monday to Friday

Competitive Salary with extensive benefits:

• Monthly product allowance alcoholic & non-alcoholic options available
• Private Medical options
• Life Assurance
• Company bonus scheme
• Access to 24/7 GP services
• Enhanced pension contribution
• Generous holiday (inc bank holidays)
• Access to a range of high street discounts

Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvics brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy.

With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depots servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed.

About the role:

As a Carlsberg Britvic Technical Service Trainee, youll be a brand ambassador by delivering a simply brilliant first impression to our customers.

Preparation and presentation are key to delivering a perfect visit that meets and exceeds our customers expectations.

Youll use your skills to support the installation of our soft drinks equipment in a variety of business premises across the UK, working with an experienced Technical Service Representative.

Role Responsibilities:

• Support Technical Service Representatives with the installation of soft drinks dispense equipment across a variety of customer locations.
• Deliver high-quality technical service and ensure installations are completed to the required standards.
• Provide an excellent customer experience and create a positive first impression.
• Educate customers on equipment use, food hygiene responsibilities and basic fault diagnosis.
• Help maximise equipment uptime and minimise service calls following installation.
• Build positive relationships with customers and provide a professional and helpful service.
• Work independently and manage day-to-day activities effectively.
• Ensure all work is completed safely and to the required quality standards.

Experience and Key Attributes:

• A customer-focused approach with a genuine interest in helping people.
• Good practical, hands-on skills and confidence working with equipment.
• Strong communication and relationship-building skills.
• Ability to work independently and use your own initiative.
• Flexible and adaptable approach to work.
• An interest or background in DIY, maintenance or other practical/technical work would be advantageous.
• Previous technical experience is not essential, as comprehensive training and ongoing support will be provided.

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