Trainee Field Service Engineer

TXP; Tees Valley; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Fully equipped company van

Fuel card

20 days holiday + bank holidays (25)

Commission & overtime opportunities

Job summary

Hotpoint in the United Kingdom is offering a Trainee Field Service Engineer role designed for hands-on learners. You will drive a company van to customer homes to diagnose and repair appliances, providing friendly service while learning on the road.

The training journey includes induction, shadowing, Phase 1 training in Peterborough, on-the-job learning for 6–9 months, and Phase 2 training. No prior field engineering experience is required, just a great attitude.

Qualifications

• Passionate about customer service.
• Willingness to learn and develop new skills.
• Full UK manual driving licence required.
• Physically capable of moving and lifting appliances.
• Eligible to work in the UK.

Responsibilities

• Drive the company van to customer appointments and diagnose/repair appliances.
• Provide excellent customer service and explain work performed.
• Manage tools and spare parts stock on the road.
• Promote Hotpoint products to customers.

Skills

Customer service

Hands-on problem solving

Willingness to learn

UK driving licence

Job description

Start Your Career as a Trainee Field Service Engineer with Hotpoint

Are you ready to launch a hands-on career with one of the UK's most trusted appliance brands? Hotpoint is offering an exciting opportunity to train and qualify as a Trainee Field Service Engineer. No experience? No problem - we'll give you all the training you need to succeed! If you enjoy fixing things, love working with your hands, and want a job where every day is different, this could be the perfect fit for you.

About the Role

As a Trainee Field Service Engineer, you'll be out on the road, visiting customers' homes to diagnose and repair household appliances. You'll be the friendly face of Hotpoint, helping people get their appliances back up and running.

What you'll be doing:

• Driving your own Hotpoint van to customer appointments


• Diagnosing and repairing appliances like tumble dryers, electrical cookers, washing machines


• Providing top-notch customer service


• Managing your tools and spare parts stock


• Promoting our trusted Hotpoint products

Your Training Journey

• Welcome Induction (2 days) - Meet your team, collect your equipment, and learn key safety info


• Shadowing - Join an experienced engineer on the road to see the job in action


• Phase 1 Training (2 weeks) - Technical training at our specialist centre in Peterborough


• On-the-Job Learning (6 - 9 months) - Build your skills with real customers


• Phase 2 Training (1 week) - Level up your knowledge learning another appliance

What You'll Need

• Passionate about customer service


• Interested in electrics, mechanics, or hands-on problem-solving


• Hold a full UK manual driving licence


• Physically fit - able to move and lift appliances


• Eligible to work in the UK


• No previous field engineering experience is required - just a great attitude and a willingness to learn!

What's In It for You?

• Pay: £27,377 - £28,352 per year (daily rate equivalent via umbrella company)


• Bonuses: Commission + overtime opportunities


• Vehicle: Fully equipped company van + fuel card


• Time Off: 20 days holiday + bank holidays increasing to 25 days once permanent


• Progression: The chance to move into a permanent role within 12 months with even more rewards

Why Choose Hotpoint?

Learn from the best with industry-leading training Join a globally respected brand trusted by millions Enjoy a secure career path with opportunities to grow Be part of a team that values skill, effort, and dedication