Trainee Field Service Engineer

TXP; York and North Yorkshire; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Company van

Fuel card

Commission & overtime

Job summary

Hotpoint in the UK is offering a Trainee Field Service Engineer role with full training from day one. If you enjoy hands-on work and solving problems, this apprenticeship could be the start of a rewarding career.

You’ll drive a company van to customer homes, diagnose and repair appliances, and provide excellent service. The programme blends classroom learning, shadowing, and on‑the‑job training, with a potential permanent role within 12 months and a salary of £27,377–£28,352 per year plus

Qualifications

• Passionate about customer service.
• Interested in electrics, mechanics, or hands-on problem-solving.
• Hold a full UK manual driving licence.
• Physically fit and able to move/lift appliances.
• Eligible to work in the UK.
• No prior field engineering experience required.

Responsibilities

• Drive your own Hotpoint van to customer appointments.
• Diagnose and repair appliances like tumble dryers, cookers, washing machines.
• Provide top-notch customer service.
• Manage tools and spare parts stock.
• Promote Hotpoint products.

Skills

Customer service

Hands-on problem solving

Electrical/ mechanical aptitude

Full UK driving licence

Job description

Start Your Career as a Trainee Field Service Engineer with Hotpoint

Are you ready to launch a hands-on career with one of the UK's most trusted appliance brands? Hotpoint is offering an exciting opportunity to train and qualify as a Trainee Field Service Engineer. No experience? No problem - we'll give you all the training you need to succeed! If you enjoy fixing things, love working with your hands, and want a job where every day is different, this could be the perfect fit for you.

About the Role

As a Trainee Field Service Engineer, you'll be out on the road, visiting customers' homes to diagnose and repair household appliances. You'll be the friendly face of Hotpoint, helping people get their appliances back up and running.

What you'll be doing:

• Driving your own Hotpoint van to customer appointments
• Diagnosing and repairing appliances like tumble dryers, electrical cookers, washing machines
• Providing top-notch customer service
• Managing your tools and spare parts stock
• Promoting our trusted Hotpoint products

Your Training Journey

We'll fully support you from day one with a blend of classroom learning, hands-on experience, and on-the-job training:

• Welcome Induction (2 days) - Meet your team, collect your equipment, and learn key safety info
• Shadowing - Join an experienced engineer on the road to see the job in action
• Phase 1 Training (2 weeks) - Technical training at our specialist centre in Peterborough
• On-the-Job Learning (6 - 9 months) - Build your skills with real customers
• Phase 2 Training (1 week) - Level up your knowledge learning another appliance

What You'll Need

• Passionate about customer service
• Interested in electrics, mechanics, or hands-on problem-solving
• Hold a full UK manual driving licence
• Physically fit - able to move and lift appliances
• Eligible to work in the UK
• No previous field engineering experience is required - just a great attitude and a willingness to learn!

What's In It for You?

• Pay: £27,377 - £28,352 per year (daily rate equivalent via umbrella company)
• Bonuses: Commission + overtime opportunities
• Vehicle: Fully equipped company van + fuel card
• Time Off: 20 days holiday + bank holidays increasing to 25 days once permanent
• Progression: The chance to move into a permanent role within 12 months with even more rewards

Why Choose Hotpoint?

• Learn from the best with industry-leading training
• Join a globally respected brand trusted by millions
• Enjoy a secure career path with opportunities to grow
• Be part of a team that values skill, effort, and dedication