Trainee Field Service Engineer

TXP; Peterborough; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Company van and fuel card

20→25 days holiday (plus bank holidays

Overtime opportunities and commission

Job summary

Hotpoint invites you to join as a Trainee Field Service Engineer, delivering on-site repair service to customers’ homes across the UK. You’ll train and qualify through a structured journey, starting with induction and shadowing before hands-on field work.

You’ll gain practical skills in diagnosing and fixing tumble dryers, ovens and washing machines, while learning to manage tools, parts and customer interactions with professionalism.

Qualifications

• Passion for customer service
• Interest in electrics or mechanics
• Hold a full UK manual driving licence
• Physically capable of moving and lifting appliances
• Eligible to work in the UK
• No prior field engineering experience required, keen to learn

Responsibilities

• Drive your own Hotpoint van to customer appointments
• Diagnose and repair household appliances on-site
• Provide excellent customer service at every visit
• Manage tools and spare parts stock on your route
• Promote Hotpoint products to customers

Skills

Customer service

Electrics

Mechanics

Hands-on problem-solving

Full UK license

Physical fitness

Job description

Start Your Career as a Trainee Field Service Engineer with Hotpoint

Are you ready to launch a hands‑on career with one of the UK's most trusted appliance brands? Hotpoint is offering an exciting opportunity to train and qualify as a Trainee Field Service Engineer. No experience? No problem - we'll give you all the training you need to succeed!

If you enjoy fixing things, love working with your hands, and want a job where every day is different, this could be the perfect fit for you.

About the Role

As a Trainee Field Service Engineer, you'll be out on the road, visiting customers' homes to diagnose and repair household appliances. You'll be the friendly face of Hotpoint, helping people get their appliances back up and running.

What you'll be doing:

• Driving your own Hotpoint van to customer appointments


• Diagnosing and repairing appliances like tumble dryers, electrical cookers, washing machines


• Providing top‑notch customer service


• Managing your tools and spare parts stock


• Promoting our trusted Hotpoint products

Your Training Journey

• Welcome Induction (2 days) - Meet your team, collect your equipment, and learn key safety info


• Shadowing - Join an experienced engineer on the road to see the job in action


• Phase 1 Training (2 weeks) - Technical training at our specialist centre in Peterborough


• On the job learning (6 - 9 months) - Build your skills with real customers


• Phase 2 Training (1 week) - Level up your knowledge learning another appliance

What You'll Need

• Passionate about customer service


• Interested in electrics, mechanics, or hands‑on problem‑solving


• Hold a full UK manual driving licence


• Physically fit - able to move and lift appliances


• Eligible to work in the UK


• No previous field engineering experience is required - just a great attitude and a willingness to learn!

What's In It for You?

• Pay: £27,377 - £28,352 per year (daily rate equivalent via umbrella company)


• Bonuses: Commission + overtime opportunities


• Vehicle: Fully equipped company van + fuel card


• Time Off: 20 days holiday + bank holidays increasing to 25 days once permanent


• Progression: The chance to move into a permanent role within 12 months with even more rewards

Why Choose Hotpoint?

• Learn from the best with industry‑leading training


• Join a globally respected brand trusted by millions


• Enjoy a secure career path with opportunities to grow


• Be part of a team that values skill, effort, and dedication

This is more than just a job - it's the start of a long‑term career where you'll learn new skills, meet great people, and be proud of what you do.

For further information please contact The Academy Team