Trainee Field Service Engineer

TN United Kingdom; Chester; On-site; GBP 32,000 - 38,000; Full time

Job summary

Join a forward-thinking company as a Field Service Engineer, where you'll enjoy autonomy and the satisfaction of helping customers. This role involves visiting clients in their homes, diagnosing and fixing appliance issues, and managing your daily tasks effectively. With a competitive salary and the potential for bonuses, you’ll have the chance to grow your career while receiving top-notch training and support. If you have a passion for customer service and technical problem-solving, this is the perfect opportunity to make a difference in people's lives.

Benefits

Enhanced overtime rate

Up to 6% pension contribution

Staff discounts on products

Bonus potential up to £2,500

Qualifications

• Strong technical and customer service skills are essential.
• A full, valid driving licence is required.

Responsibilities

• Visit customers' homes to fix appliance issues.
• Manage time effectively and keep customers updated.

Skills

Technical Skills

Customer Service Skills

Communication Skills

Self-Motivation

Education

City and Guilds Certification

Job description

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Field Service Engineer
£32,916-£37,304.80 depending on experience

Three incredible brands. One brilliant team. Join us as a Field Service Engineer for the most competitive benefits package in the industry, autonomy over your work and the satisfaction of helping customers in need.

As a Field Service Engineer, you’ll be visiting customers in their homes across Ellesmere Port, Chester and the surrounding areas, and fixing any appliance issues to get them up and running again. Managing your time through the day, you’ll keep customers and colleagues updated on your progress and keep on top of the stock levels in your van day by day.

A full, valid driving licence is required. For upselling our products you’ll be rewarded with bonus incentives on the products you sell. You’ll be organised, have strong communication skills, and be dedicated to finding the best outcome for the customer.

Ideally, we’d like experience as a White Goods Engineer. But what we really need is self-motivation and strong technical and customer service skills. Our City and Guilds-assured in-house training and support has been designed to get you ready to deliver brilliant service to our customers.

• £32,916 per annum starting salary if you’re a Field Service Engineer who does not have White Goods/ Domestic Appliance experience. You’ll have the opportunity to earn £37,304.80 once you’re fully trained and meet the minimum requirements
• £37,304.80 per annum starting salary if you have a minimum of 6 months recent White Goods Engineering experience
• Bonus potential of up to £2,500 per annum
• Enhanced rate over time
• Up to 6% pension contribution
• Brilliant staff discounts on products and a range of retailers, entertainment, and days out

The ability to lift & manoeuvre heavy objects, work in restricted spaces, regularly engage hand dexterity and colour vision are considered central requirements. Offers of employment are subject to testing to ensure that candidates are able to comply with the basic health and safety requirements of the role; this includes being able to distinguish between live, neutral and earth wires.

With thestrengthof our brands behind you, a culture ofhigh-performancethat motivates you and thefreedomto drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands.Apply now.