Lead Energy Adviser

Citizens Advice BANES; Croydon; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Citizens Advice Croydon is recruiting for a role focused on providing energy-related advice to clients. The successful candidate will assess individual circumstances, identify the best strategies to maximise income, and support clients across multi-channel channels including group workshops.

The post offers a warm, friendly environment with hybrid working arrangements, generous leave and opportunities for professional development.

Responsibilities

• Assess each client's situation in depth and identify the most appropriate energy-related strategies.
• Support clients using a multi-channel approach and deliver advice and support on an individual basis as well as through workshops.

Job description

Contract Fixed term contract, until 31 March 2028

Interviews will take place on 23 October 2026.

About the role

Citizens Advice Croydon is a well established local charity serving the London Borough of Croydon. We make a meaningful difference to the lives of the people coming to us for help and support. We are proud of the high quality advice we provide and we are looking for someone who will be committed to delivering excellent customer service and working to the highest standards.

The successful candidate will ideally have completed the Citizens Advice Energy training, and/or the NEA Level 3 City and Guilds Level Energy Awareness training. However, if you have at least one year’s experience of providing generalist advice or experience of welfare benefits, debt or housing casework this role will be of interest to you.

In this role you will assess each client's situation in depth, identifying the most appropriate strategies to support with energy related matters, including exploring every opportunity to maximise income. You will support clients using a multi channel approach and be confident in being able to deliver advice and support on an individual client basis as well as utilizing group methods such as workshops.

We offer a warm and friendly working environment, hybrid working arrangements, generous leave and other employee benefits and the opportunity to develop professionally.