Trainee Duty Manager

Parkwood Holdings Limited; Cardiff; On-site; GBP 18,000 - 24,000; Full time

Job summary

Legacy Leisure seeks a Trainee Duty Manager to lead on customer and staff relations, ensuring high standards of health and safety within the leisure centre. The role offers a springboard to a leisure management career with opportunities to develop and promote innovative programmes.

You will rotate with the Duty Manager, gain hands-on experience, manage safety procedures, and help deliver teaching, coaching, and events while supporting financial and operational objectives.

Qualifications

• Desirable qualification in Leisure Management, Sports Development or related subject.
• Experience in leisure or related industry in small/medium enterprise preferred.
• First Aid at Work and National Pool Lifeguard qualifications desirable; training provided.

Responsibilities

• Ensure high standards of Health and Safety and customer care within the Centre.
• Develop and promote an exciting leisure programme to increase usage and profitability.
• Assume shift management responsibility to maximise performance.
• Work with current Duty Manager to gain experience and knowledge.
• Provide staff training and development support.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

Leisure Management qualification

First Aid at Work

National Pool Lifeguard Qualification

Pool Plant Operators qualification desirable

Job description

TRAINEE DUTY MANAGER

JOB DESCRIPTION

ABOUT US

Legacy Leisure, established to support a national legacy following the Olympics, is a not for profit charitable organisation committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff.

JOB DESCRIPTION

The Trainee Duty Manager position is a key position in the Company. Carrying out continuous customer and staff relations services, the position provides the post holder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies.

Primary objectives for the Trainee Duty Manager will be

• To ensure the highest possible standards of Health and Safety and customer care within the Centre.
• To develop and promote an exciting, innovative leisure programme in order to increase the usage and profitability of the Centre.
• To assume shift management responsibility for the centre to maximise the total performance of the centre and maintain the highest standards of customer care.
• To work closely with a current Duty Manager, gaining valuable experience and knowledge.

The Trainee Duty Manager will focus day to day on the following tasks

• To ensure the provision of a clean, high quality facility and exciting and innovative Leisure Centre programmes.
• To act as a member of the Leisure Centre Management Team on a shift rota system, during opening hours of the Centre.
• To ensure all Health and Safety procedures and responsibilities are carried out at all times.
• To deputise for the Duty Manager as requested.
• To assist the Contract Manager, Centre Manager and Duty Managers in providing appropriate staff training and development.
• To ensure that the objectives of the contract are achieved and the appropriate financial systems and procedures are implemented.
• To be responsible for the provision of teaching and coaching courses for all areas of the operation, including recruitment and maintenance of a register of qualified coaches.
• To identify and assess the feasibility of new activities which the Centre could provide.
• To ensure all staff are kept informed of the Centre's activities and special events.
• To achieve maximum levels of participation in all courses and activities. Monitoring cost effectiveness and highlighting and rectifying areas of low performance.
• To produce performance records, statistics, targets and reports for programming and associated activities.
• To assist in the marketing and publicity of all activities and events and develop distribution networks for promotional materials and merchandising of products.
• To ensure sufficient staff are available for the safe, high quality functioning of the Centre.
• To assist in the management of the Leisure Centre's quality assurance systems and procedures.
• To coach and teach as required and generally assist with the running of events.
• To act as a main key holder for the Centre and be responsible for opening and closing of the building and emergency call outs.
• To undertake any regulatory requirements.
• To be responsible and accountable for cash handling as required.
• To undertake any other duties as may be required by the Contract Manager to ensure that the business objectives of the contract are achieved.

THE CANDIDATE

Qualifications, Knowledge and Skills

It will be desirable that the post holder has a recognised qualification in Leisure Management, Sports Development or related subject.

The successful candidate will preferably have knowledge and skills in the Leisure or a related industry in a small or medium sized enterprise.

Ideally a First Aid at Work Qualification and National Pool Lifeguard Qualification, although training will be given. are essential. A recognised Pool Plant Operators qualification is desirable or must be obtained within a set period if not held.

Personal

Among the personal characteristics sought the applicant

• Will be able to gain acceptance and respect from clients and the teams involved.
• Will be able to build strong relationships with customers, clients and employees.
• Will be able to communicate at different levels of the organisation, both listen and direct.
• Will be able to meet the demands of the role by working additional hours when required.
• Will be able to demonstrate clear identification with all customer requirements.
• Will be able to maintain and, be committed to good employee relations and deliver quality training.
• Will be able to learn and develop the knowledge necessary to become a Duty Manager.
• Will be able to perform recreation assistant duties when required.

DBS

The position of Trainee Duty Manager may be classed as a regulated post and therefore may require a DBS Disclosure. Where the individual does not hold already hold a DBS Disclosure, it may be necessary for the post holder to be submitted for a DBS check.

We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity.