Trainee Customer Service & Sales Specialist

Greif; Stoke-on-Trent; On-site; GBP 24,000 - 25,000; Full time

Job summary

A leading company in the packaging industry is looking for a Trainee Customer Service & Sales Specialist in Stoke-on-Trent. This entry-level role offers training in customer service and sales, providing a pathway into a sales career. Ideal for fast learners who enjoy interacting with people and are self-motivated. Join a supportive team and contribute to meaningful work while developing your skills.

Qualifications

• Experience in a customer service oriented role would be an advantage.

Responsibilities

• Respond to incoming customer calls and email enquiries.
• Process sales orders, credits, returns, and ensure document compliance.
• Undertake outbound calls to uncover exciting customer opportunities.

Skills

Fast learner

Personable

Self-motivated

Job description

Trainee Customer Service & Sales Specialist

Trainee Customer Service & Sales Specialist

2 weeks ago Be among the first 25 applicants

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EMEA Talent Acquisition Lead at Greif, Inc

Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 35 countries and 200-plus locations.

OUR VISION:

Be the best performing customer service company in the world.

OUR PURPOSE:

We create packaging solutions for life’s essentials.

Role overview

We have a great opportunity for someone to join our UK Customer Service team in a role which will train you to be a Customer Service Specialist, with the potential pathway into sales. Based at our Crewe office, you will learn from our experienced team to develop your skills and progress to a Customer Service Specialist.

Additionally, this will also provide training and exposure to our sales group where a route to sales is possible through ‘Inside Sales’ activities which will give you the chance to hone your newly acquired skills to actively engage with potential customers.

If you’re interested in being developed within our sales and customer service teams, apply now!

Typical activities

• Respond to incoming customer calls and email enquiries.
• Process sales orders, credits, returns, and ensure document compliance.
• Partner with internal teams and undertake educational activities to develop your product and process knowledge.
• Collaborate with cross functional teams to exchange information and update customer information.
• Actively support issue resolution.
• Undertake outbound calls to uncover exciting customer opportunities in partnership with our sales team.

Requirements

• A fast learner who can develop their skills and apply the knowledge in a practical setting.
• Experience in a customer service orientated role would be advantage.
• Personable and someone who enjoys interacting with people.
• Self-motivated with a sense of accountability.
• Able to live and work in the UK without restriction.

Ready to have a career where your work has purpose and your colleagues care about your well-being? Please submit your application in English via our recruitment system, accessed by clicking ‘apply’.

At Greif, your work has purpose, colleagues care about your well-being, and you have the opportunity to grow and thrive. Service and leadership are the core of everything we do. Our global presence provides us a platform to do good in the world.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Sales

• Industries

  Packaging and Containers Manufacturing, Plastics Manufacturing, and Manufacturing

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